The Principal Officer and the General Manager head the Management Services team for Singapore, which has more than 100 years of experience in the insurance industry.

Supported by our unique management development programme, the team is strongly focused on the values of the QBE Group:

• Integrity
• Customer Satisfaction & Retention
• Shareholder Value
• Employee Satisfaction

Integrity
"We've succeeded in Singapore for two main reasons. First, we have always used a team approach to serve clients and intermediaries. We don't focus on individual 'stars'; we build solid teams. Second, everything that we do is built on a foundation of integrity, and a commitment to the long-term. This has created trust and long-term relationships - our definition of success."

Customer Satisfaction & Retention
In this third millennium, QBE Singapore has focussed on twin strategies designed to best serve our clients and intermediaries. We continue to offer "standard, more or less off-the-shelf" products that serve many people. But in this increasingly complex world of global business, we now devote more time to innovation - to developing new products that help manage a torrent of new risks that endanger Singapore business.

Shareholder Value
The Management Services team also includes the Finance and Administration team, and those in Information Technology, Human Resources and Marketing. Together, this team of professionals ensures that we deliver what our clients and intermediaries need, when they need it.

"By delivering clearly focused customer value we are building a competitive advantage. In turn, that will strengthen our ability to deliver shareholder value over the long term."

Employee Satisfaction
QBE is clearly focussed on developing its businesses by aligning individual development with the strategic direction of the business.

QBE Singapore believes that training and development of our staff and intermediaries will build customer value through high levels of product proficiency and business competence. "Through the OPEN UP QBE Manager programme, we link individual success to the success of the overall business to foster a high achievement culture."

The Singapore team has invested in developing specialist expertise, not only in the more complex areas of risk exposure but in the generalist areas as well to deliver the value that clients are looking for. "More than ever, we are a company of specialists. QBE people are highly motivated and focus on providing superior levels of quality customer service."