No one can be sure when or where a loss will occur but you can expect prompt, knowledgeable claims service from QBE Singapore - one that strives to meet your unique needs, whenever and wherever a loss occurs.

 

Claims Management Expertise
The QBE Claims Team in Singapore provides claims management expertise in the areas of conventional and specialist insurance, specifically:

  • Specialist Risks
  • Property Risks
  • Casualty Risks
Specialist Risks Property Risks Casualty Risks


Personal liability (D&O)
Professional indemnity
Marine liability
Marine cargo
Marine hull
Trade credit


Commercial property
Domestic property
Motor vehicle


Public liability
Workmen's compensation
Medical
Personal accident
Travel

Claims Management Process
Although different claims management processes apply, depending on the area of risk, there are some fundamentals that always apply to help ensure the most effective outcome. These include:

 Early notification to QBE Singapore, as your insurance provider. Simply download our claim form from this site and submit.
Early notification to your insurance broker or agent, as your insurance adviser.
Complete all required sections of your claim form and supply all required information before lodging with QBE.
Keep a copy of your claim form and associated information.

Claim Forms
To register your claim, fill out the relevant claim forms and send to our claims department directly (see contact details), providing a copy to your insurance broker or agent.

We will then contact you by phone or mail to advise on the next steps, either directly or through your insurance adviser.

Make sure to keep your insurance adviser fully informed of any developments. Their role includes guiding you through the claims process to ensure the best possible outcome.

Notify Early
It is worth emphasising this point again. Early action can significantly shorten the claims management process, and therefore the time that it takes to settle your claim.

The sooner our claims management experts can help you to mitigate the extent of your loss, the better for all concerned.

In financial terms, the outcome will impact on your terms of renewal. In emotional terms, you will find that professional management of an unexpected situation can save everyone a great deal of stress and anxiety.

Length of Time to Settle
The length of time that it takes to settle a claim will depend on the nature of the exposure and its complexity.

A straight-forward property claim might be settled within a month. In contrast, a professional negligence case might take years before reaching the courts. And throughout that time, your claim will require specialist claims management to guide the investigation, legal defence - and later, to deal with the settlement of any damages awarded by the courts.

In either case, you will be relieved to know that QBE claims management specialists will help you through the process. It is part of the QBE specialist insurance solutions promise.

Covered by the Policy?
As an insurance company, we expect to pay claims. Our premiums reflect the degree of risk and the probability of a claim and the terms of cover provided. In general, the wider the cover provided, the higher the premium.

So if your policy covers the exposure, we will respond to a valid claim. That's why it's important to take the advice of an insurance broker or agent, and to read the policy wording to ensure the cover meets your expectations before entering your insurance contract.

Feedback
Use this web site to provide feedback on our claims service or other areas of our business in Singapore. We strive to provide a quality service and will value your comments.