| Western QBE Insurance
is part of QBE Insurance Group Limited's Australian division
and specialises in direct, personal lines insurance.
With over 30 years' experience and offices throughout Australia,
Western QBE Insurance offers the financial stability and customer
service expertise that makes it an 'insurance specialist'
in the direct personal lines sector.
We have worked hard to establish a dynamic business that
sets new benchmarks in customer service excellence. We strive
to achieve high levels of customer satisfaction through prompt,
efficient and friendly claims service.
We offer a range of quality products to protect your most
valuable assets.You can choose tailored benefits to suit your
personal needs for:
- Home Building
- Home Contents
- Valuables
- Motor Vehicle
- Motorcycle
VISION, MISSION
& VALUES
As a result of dealing directly with the public, Western QBE
strives to provide superior customer service to assist members
of the public to identify their insurance needs. In 1997,
staff of Western QBE developed a mission statement which encompasses
the essence of our existence. "We want customers to feel
better after they have spoken to us than they did before".
As part of the QBE Group in Australia, our
charter is:
Our VISION ~ We strive to be...
- A national, profitable personal lines
insurance company
- A builder of shareholders' wealth
- A developer of 'can do' people
- An organisation that excels in
the continuous delivery of new and proven quality products
and services
Our MISSION STATEMENT
"To be a recognised unique personal lines insurer
driven by
individual customers' needs utilising technology, innovation
and
'can do' people to provide quality products and services in
an
environment facilitating personal development, job satisfaction
and shareholders wealth".
Our VALUES ~ We believe in...
- Increasing the long term wealth of shareholders
- Customer satisfaction and retention
- Employee satisfaction and development
- Integrity
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