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QBE Workers' Compensation is dedicated to providing innovative
solutions to maximise the management of workers' compensation
in your organisation. We also aim to foster an internal environment
that supports and values staff development, integrity and
creativity. We strive to be proactive in our industry seeking
state-of-the-art solutions that will benefit our clients and
ultimately the industry as a whole.
As a licensed workers' compensation insurer since 1926, QBE
has acquired a wealth of knowledge and experience that allows
us to:
- Offer our clients the highest quality
service and advice
- Design tailored service programs to cater
for individual needs
- Provide products and services that will
provide you with the most assistance
- Work in partnership with you to reduce
the total cost of your workers' compensation risk.
Our Values
Our Workers' Compensation business unit values:
- Empathy - we seek to put ourselves in
the position of the person we are working with
- Listening - to help us understand what
our customers and colleagues want
- Delivery - we always deliver our promises
to customers
- Creativity - we actively seek and promote
new ideas and find better ways of doing things
- Integrity - we are honest, truthful and
transparent in all our dealings
- Investment in People - we strive to develop
our people by providing support, learning opportunities
and an environment that fosters teamwork, learning, equality
and flexibility
- Future Thinking - we allocate resources
to achieve both short term business profitability and investment
for the future
- Maintaining Control - we are proactive
in influencing and directing our processes to achieve the
best outcomes.
The primary objective for workers' compensation is to return
employees to work as quickly and safely as possible after
a workplace injury. QBE also recognises that reducing the
amount of time, effort and financial impact associated with
managing workers' compensation is a priority for your organisation.
Our Future
One of our key initiatives has been implementing a new case
management model to our service delivery methods. Historically,
there has been a growing mismatch between stakeholders' expectations
of workers' compensation insurers and the insurers' capabilities.
Insurers in general have provided a low level of return to
work and injury prevention services.
QBE Workers' Compensation has responded to these market demands
by redefining our product as an "allied health product"
rather than as a traditional insurance risk product. This
case management model has an holistic and integrated philosophy
of managing claims and injuries, including principles of risk
and injury prevention. Our collaborative approach ensures
that, not only is returning the injured worker to the best
possible health and employability is the central focus for
all stakeholders, but also that better outcomes are achieved
for employers and for QBE.
Our Capabilities
QBE also partners with industry experts to provide our clients
with new methods and ideas. The QBE-ABRM Program, in partnership
with Deloittes Touche Tohmatsu, was one such endeavour. This
program is at the 'cutting edge' of risk management and provides
cost-effective solutions to your organisation's claims, injury
and OH&S management issues.
National
Support
QBE manages workers' compensation in every state or territory
where it is permitted by legislation. This ensures that we
maintain a high-level of knowledge and expertise across different
jurisdictions. Additionally, we have a dedicated National
Accounts Unit that gives you a "one-stop-shop" if
your organisation has offices in more than 1 state or territory.
This is an important factor in maintaining consistency and
efficiency in managing your organisation's workers' compensation.
Our Promise
QBE Workers' Compensation is committed to building solid and
lasting partnerships with our customers. We welcome your enquiries
regarding our products and look forward to working with you
to ensure your success in managing workers' compensation in
your organisation.
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