Renewal season: early engagement is key

As we near the beginning of the renewal cycle, we’re here to support your work with customers, help build on your future plans and explore options in the market, says Jason Clarke, QBE Chief Customer Officer, Commercial Lines.

“We know rate changes are a reality of where we are in the insurance cycle,” he says. “We’re very much focused on growth and working with you to uncover those exciting new opportunities.

“Many of us have been through a hard cycle before. They’re never easy. I’m reminded about the need for early engagement across the board to help us all have the time to solve customer challenges and explore cover options.”

We’re focused on you

Risk assessments and working with your customers on managing their risks becomes even more important in these market conditions.

“Thank you for continuing to work to protect customers, especially those businesses who are due a full assessment of cover and sum insured,” Clarke says.

“We’re keen to support you as you work through these and find solutions that are in the best interests of the customer.”

Supporting your development

We’ve listened to what’s important to you and we know access to professional development and risk insights continue to be a top priority for many of you, says Clarke.

“I’m incredibly proud of our new Q Academy, which launched a few months ago.

“For those who haven’t yet attended, Q Academy offers online access to industry and product-tailored risk insights, as well as a whole raft of sessions focused on leadership, culture and business building.”

Register for a Q Academy session now

Office move

QBE is moving to a new Sydney CBD head office in the coming months.

“We’re not going far, just around the corner to George Street. I look forward to sharing more details with you in the June edition of Partner News.”

The team are ready to work with you and I’d urge you to reach out early, especially for those complex risk conversations that rely on your deep customer knowledge.

Read more about QBE's Commercial Insurance products