It’s a transformative time for our industry and it’s up to all of us to adapt and continue to meet increasing customer expectations, says Jason Clarke, QBE Chief Customer Officer, Commercial lines.
“Here at QBE, we’re looking towards the future and asking ourselves a few important questions, like, how can we continue to spread our deep risk mitigation knowledge while also helping you protect your clients?”
Reflecting on the past year, Jason says he’s pleased that broker feedback has shown we’re making progress.
“But we know we still have opportunities to do better. We’ll continue to focus on our service levels, product innovation and pricing consistency,” he says.
"We’re proud of the improvements to our claims service with the average claim cycle time down by 36% for motor claims and 39% for householder claims.”
Looking to the future, digital technologies will become even more important in 2020 and beyond. “We’re working on new tools that will make a practical difference for you and your clients and this includes piloting a new digital platform to speed up the claims lodgement process and provide instant matches to repairers.”
On a personal note, Jason is the new co-chair of the QBE Foundation.
“As our partners, you’re already a big part of our community initiatives and I’m looking forward to exploring how we can work even more closely with you in the future.”
Read more about the QBE Foundation now.