Alert

Coast to Coast Homes Pty Ltd (In Liquidation)


On 24 May 2019, a Liquidator was appointed to Coast to Coast Homes Pty Ltd, thereby meeting the criteria for making a claim under an insurance policy relating to residential building works.

If you are a homeowner who had entered into a contract with Coast to Coast Homes Pty Ltd and you have been issued with a Certificate of Insurance for Residential Building Works by QBE, you will be covered pursuant to the terms of the policy.

Please refer to your applicable policy wording for more information regarding coverage under your policy.

Domestic Construction Residential Builders SA Insurance Policy  – before July 2017

Domestic Construction Residential Builders SA Insurance Policy  – after July 2017

Lodge your claim now with QBE 

To make a claim, or for a checklist on the details and documents you will need to successfully make your claim, please download the claim form.

Claim Form

For general claims information, including details of eligibility and what you can expect as part of the claims process, please refer to our Q & A.

Please submit your claim by email. We also accept claims submitted by fax and mail. (DropBox format is not accepted by QBE). We request that all documentation submitted be a copy as any original documentation received will not be returned.

Email: builderswarrantyclaims@qbe.com 
Fax: 03 9246 2606
Post: QBE Insurance (Australia) Ltd 
GPO Box 4323
Melbourne   VIC   3000

For more information 

For further information, please contact our team via the following:
Phone: 1300 790 723
Postal: GPO Box 4323, Melbourne VIC 3001
Email: builderswarrantyclaims@qbe.com 

Clifton Hall – Liquidator

Tim Clifton of Clifton Hall has been appointed as Liquidator of Coast to Coast Homes Pty Ltd.

For any customer or creditor enquiries please refer to the Clifton Hall website www.cliftonhall.net.au. Should the website not satisfy your query, please contact Clifton Hallon 08 7202  1800.

No contract 

Without a contract being signed between the parties there is no insurable event to which the policy can respond, irrespective of whether a Certificate of Insurance has been issued.

Appliances outstanding 

If you have paid the final payment under your contract and your appliances have yet to be installed, QBE will supply and install those appliances.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form. We also require copies of the following documents to accompany your claim:

  • A complete copy of the Building Contract
  • Specifications and/or variations specific to appliances, and
  • Evidence, such as a receipt or bank statement, confirming final payment was made

 If the final payment has not yet been made, then you may be able to lodge an incomplete works claim.

Incomplete works

If you have signed a contract and works have commenced, you are entitled to make a claim with QBE. As circumstances may vary from one contract to another, a completed and signed claim form for non-completion, with necessary documents attached needs to be submitted to QBE.

The link above will take you to our claim form. The following documents are also required at the time of lodging your claim:

  • A complete copy of the Building Contract
  • Specifications
  • Any variations to the contract
  • Council approved floor, site, elevation and engineering plans
  • Receipts and/or bank statements evidencing all payments made under the contract to the contracting builder
  • Photos substantiating the stage of construction at the time your builder ceased construction.
  • Contract Balance Reconciliation

Works not yet commenced  

If you have signed a contract, but works have not yet commenced, you may be entitled to claim a refund of your deposit paid to your builder under the contract.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form.

Copies of the following documents need to accompany the claim form: 

  • A complete copy of the Building Contract, and
  • Evidence, such as a receipt or bank statement confirming payment of the deposit.

Defects 

QBE will assess and rectify any claim received for defects if a breach of statutory warranty has occurred, resulting in a loss.

Homeowners need to submit a completed and signed claim form to QBE. The link above will take you to our claim form. We require copies of the following documents to accompany your claim:

  • A complete copy of the Building Contract
  • Specifications
  • Any variations to the contract
  • Council approved floor, site, elevation and engineering plans, and
  • Evidence, such as a receipt or bank statement confirming that the final payment has been made.

To ensure an accurate assessment of your defect claim, we request that you provide a clear description under Section 8 of the claim form of each item being claimed. Should you have any photos of the items being claimed, please also attach them to your claim form.

Builders 

QBE has been approached by a number of builders advising they have capacity to assist in completing any outstanding works. QBE will be seeking permission from claimants to provide contact details to approved builders to allow them to commence works as quickly as possible. 


Question & Answers 

Q. Do I have to pay an excess? 
A. Yes. As with most insurance policies, an excess does apply and, in this case, the applicable excess is $400.00 This amount is generally deducted at the time of settlement.


Q. I am due to pay the next progress payment. What should I do? 
A. You may be obliged to pay for work that has been completed at the time Coast To Coast Homes Pty Ltd (In Liquidation) went into liquidation. The amount due, including any surplus, will be established during the claims process. Please seek legal advice before making any further payments as any over payments to a contract could affect any potential settlement of an insurance claim.

Q. Can I get my own quote? 
A. If you are lodging a claim, we encourage you to obtain your own quotations as this can speed up the claim process. QBE is able to recommend some builders and/or supply your details to some builders so that they can contact you directly. A minimum of 2-3 quotations are required for comparison reasons.