Important Advice: Rinjani volcano eruption and ash

Following the eruption of the Rinjani volcano, we’d like to assure you QBE is closely monitoring the current situation in Lombok and the associated impact on our customers’ travel plans.

The eruption occurred on the morning of Sunday 1 November 2015 on the island of Lombok, east of Bali, at approximately 10:45am local time. On Tuesday 3 November the resulting ash cloud started to cause disruption to flights to and from Denpasar.

If you are planning a trip to Bali or Lombok and surrounding areas, or have already departed, this event may have an effect on your cover.

Customers yet to depart and are seeking to make a claim can be directed to travel claims by phone: 1300 555 017 between the hours of 8.30 am and 7 pm Monday to Friday.

Customers currently on their trip and in need of assistance, or, outside the above mentioned hours can be directed to QBE Assist by phone: +61 3 8523 2800 or e-mail:

Visit for travel advice and warnings.

Additional information about travel insurance cover provision for policyholders currently overseas that have been affected or who are yet to depart Australia:

Important Advice for Policyholders of QBE Travel Insurance: Rinjani volcano eruption & ash cloud