Alert

Information for our bushfire-affected customers


Damage to homes and businesses caused by bushfires can be devastating and severe, and we’re working hard to support our customers as quickly as possible.

During a bushfire event, we have additional team members in place ready to take your calls and lodge claims. Our assessors and tradespeople are prepared to ensure we can support you as quickly as possible should you have sustained any damage.

If you need to make a claim due to bushfire damage, please contact us as soon as you’re safe and able to do so. While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner. 

Most importantly, we’d like to ensure the safety of you and your family is paramount. It’s important that you follow the advice of local authorities and see here for useful content surrounding preparing for a bushfire, staying safe during a bushfire, and safely returning to your home after a bushfire.

Please remember

  • In an emergency dial 000
  • Always follow the advice and direction of emergency services
  • If you’re in urgent need of ‘make safe’ repairs, temporary accommodation or emergency cash payments, please contact us straight away
  • Return to your property only when the authorities deem it safe
  • Take photographs or videos of any damage to help our assessors with your claim
  • Discard any damaged goods that may pose a health-risk. Don’t forget to take photographs and, if safe to do so, keep a sample of the material to show our assessors
  • Be aware of scammers offering assistance with claims or repairs. Always contact us first to ensure the works are authorised by a reputable company that guarantees its work. See here for more information. 
  • It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Fire cover 

We cover fire damage, including for bushfire, under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

Current warnings

For the latest information on bushfires around Australia, please listen to local radio and monitor information from the below sources.

New South Wales

 

NSW Government Emergency Services

Site, Android, iOS

 

NSW Rural Fire Service (RFS)

Site, Twitter, Facebook, Map, Android, iOS

 

Fire and Rescue New South Wales

Site, Twitter, Facebook

 

New South Wales State Emergency Service (SES)

132 500 , Site, Twitter, Facebook

 

New South Wales Police Force

131 444, Site, Twitter, Facebook

 

Victoria

 

VIC Government Emergency Services

Site, Android, iOS

 

Country Fire Authority (CFA)

Site, Twitter, Facebook, Map, Android, iOS

 

Metropolitan Fire Brigade (MFB)

Site, Twitter, Facebook

 

Victoria State Emergency Service (SES)

132 500, Site, Twitter, Facebook, Android, iOS

 

Victoria Police Force

Site, Twitter, Facebook

 

Queensland

 

Queensland Government Emergency Services

Site, Android, iOS

 

QLD Rural Fire Service

Site, Map

 

QLD Fire and Emergency Services (QFES)

Site, Twitter, Facebook

 

Queensland State Emergency Service (SES)

132 500, Site, Twitter, Android, iOS

 

Queensland Police Force

131 444, Site, Twitter, Facebook

 

South Australia

 

South Australia Government Emergency Services

Site, Android, iOS

 

South Australian Country Fire Service (CFS)

Site, Twitter, Facebook, Map

 

South Australian Metropolitan Fire Service

Site, Twitter, Facebook

 

South Australian State Emergency Service (SES)

132 500 Site, Twitter, Facebook

 

South Australia Police Force

131 444, http:Site, Twitter, Facebook

 

Western Australia

 

Western Australia Government Emergency Services

Site, Android, iOS

 

Department of Fire and Emergency Services Western Australia (DFES)

Site, Twitter, Facebook

 

Western Australia State Emergency Service (SES)

132 500, Site, Twitter, Facebook

 

Western Australia Police Force

131 444, Site, Twitter, Facebook

 

Tasmania

 

Tasmania Government Emergency Services

Site, Android, iOS

 

Tasmania Fire Service (TFS)

Site, Twitter, Facebook, Map

 

Tasmania State Emergency Service (SES)

132 500, Site, Twitter, Facebook

 

Tasmania Police Force

131 444, Site, Twitter, Facebook

Northern Territory

 

Northern Territory Government Emergency Services

Site, Android, iOS

 

NT Fire and Rescue Service

Site


NT Police, Fire & Emergency Services

Site, Twitter, Facebook

 

Northern Territory State Emergency Service (SES)

132 500, Site

 

Australian Capital Territory

 

ACT Government Emergency Services

Site, Facebook Android, iOS

 

ACT Rural Fire Service

Site, Twitter, Facebook, Map

 

ACT Fire & Rescue

Site, Twitter, Facebook

 

ACT State Emergency Services (SES)

132 500, Site, Twitter, Facebook