Information for our customers affected by Tropical Cyclone Iris

With Tropical Cyclone Iris causing damage and subsequent storms and flooding in the Whitsunday Islands and the North and Central Queensland coastal areas, we’re here to support our customers as quickly as possible.

We have initiated our Catastrophe Management Plan and have additional team members ready to take your calls and lodge claims. We’ll be mobilising our assessors to ensure we can support you as quickly as possible should you have sustained any damage.

It’s important that you follow advice of the local authorities to ensure the safety of yourselves and your families.

Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500.

Cyclone and storm cover

We cover cyclone and damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan
  • Landlords
  • Pleasure craft

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on the weather in the Whitsunday Islands and the North and Central Queensland coastal areas, please listen to the local radio and monitor information from the below sources.

Bureau of Meteorology
Twitter - @BOM_au

QLD Fire and Emergency Services

QLD State Emergency Services

Queensland Police
Twitter - @QPSMedia