Information for our customers affected by Cyclone Debbie

With Cyclone Debbie in North Queensland causing significant damage and subsequent storms and flooding across Queensland and northern New South Wales, we’re working hard to support our customers as quickly as possible.

We have initiated our Catastrophe Management Plan and have additional team members ready to take your calls and lodge claims. We’ll be mobilising our assessors, to ensure we can support you as quickly as possible should you have sustained any damage.

It’s important that you follow advice of the local authorities, to ensure the safety of yourselves and your families. We have some helpful information available on our website:

If you need to make a claim due to cyclone damage, please contact us as soon as you’re safe and able to do so.

While our assessors can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Disaster finance arrangements

The Queensland Government has announced disaster assistance would be provided by the jointly funded Commonwealth-State Natural Disaster Relief and Recovery Arrangements. For further information on the assistance, please refer to the government’s Disaster Management website.

Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Cyclone / Storm cover

We cover cyclone / storm damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan
  • Landlords
  • Pleasure craft

Flood cover

If you are unsure whether your policy covers you for flood, please contact us to check. QBE pays all eligible claims for insured events listed in the Product Disclosure Statement (PDS) and Policy Wording. If you need another copy, please let us know.

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723).

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest updates on the severe weather in Queensland please listen to local radio and monitor information from the below sources.

Bureau of Meteorology
Twitter - @BOM_au

QLD Fire and Emergency Services

QLD State Emergency Services

Queensland Police
Twitter - @QPSMedia

Government assistance

Queensland Government

The Queensland Government Department of Communities, Child Safety and Disability Services may be able to assist and can be contacted on 1800 173 349