Information for our customers affected by the QLD, NSW, VIC and TAS storms

With the recent storms along the Eastern coast of Queensland, NSW, Victoria and Tasmania causing significant damage, we're working hard to support our customers as quickly as possible.

If you need to make a claim due to storm damage, please contact us as soon as you’re safe and able to do so.

While our assessors can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Please remember:
  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500
Storm cover

We cover storm damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan
Flood cover

If you are unsure whether your policy covers you for flood, please contact us to check. QBE pays all eligible claims for insured events listed in the Product Disclosure Statement (PDS) and Policy Wording. If you need another copy, please let us know.

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims or use our online claims form.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

Current warnings

For the latest information on the severe weather in Queensland and NSW please listen to local radio and monitor information from the below sources. .

Bureau of Meteorology
Twitter - @BOM_au

QLD Fire and Emergency Services

QLD State Emergency Services

Queensland Police
Twitter - @QPSMediaEmergency NSW 

Emergency NSW

NSW State Emergency Service
132 500
Twitter - @NSWSES
Facebook -

NSW Police Force
Twitter - @nswpolice
Facebook -

Victorian Emergency Services

Victoria State Emergency Service
132 500
For current Emergency information call the VICSES Information Line on 1300 VICSES (1300 842 737)
Twitter - @vicsesnews
Facebeook -

Victorian Police Force
Twitter – @VictoriaPolice
Facebook -

Tasmania Emergency Services – TasAlert
Twitter - @TasAlert

Tasmania State Emergency Services
Twitter - @SESTasmania

Tasmania Police
Twitter - @TasmaniaPolice