Information for our customers affected by the Victorian storms
With the recent storms in Victoria and south west New South Wales causing widespread damage, we’re working hard to support our customers as quickly as possible.
If you need to make a claim due to storm damage, please contact us as soon as you’re safe and able to do so.
Notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.
- Always follow the advice and direction of emergency services
- Never try to drive through flood-affected areas
- For general help in floods and storms, ring the SES on 132 500
We cover storm damage under the following policies:
- Home building
- Home contents
- Motor vehicle
How to claim
If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 3 for Claims.
If you bought your policy from an intermediary or your financial institution, contact them to make your claim.
It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you. Alternatively, contact your intermediary if your insurance has been placed with one of our brokers.
For the latest information on the weather in Victoria please listen to local radio and monitor information from the below sources.
Bureau of Meteorology
Twitter - @BOM_au
Victorian Emergency Services
Victoria State Emergency Service
For current Emergency information call the VICSES Information Line on 1300 VICSES (1300 842 737)
Twitter - @vicsesnews
Facebeook - facebook.com/vicses