Information for our customers affected by the WA and QLD storms

With the recent storms in Perth, south west WA and far north Queensland causing significant damage, we're working hard to support our customers as quickly as possible.

If you need to make a claim due to storm damage, please contact us as soon as you're safe and able to do so. While our assessors are unable to enter affected areas until emergency services declare it safe to do so, being notified of your claim as soon as possible will help us to speed up the claims process and get you back on your feet sooner.

Please remember:

  • Always  follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Storm cover

We cover storm damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan

Flood cover

While damage for flood will be covered under most policies, please contact us to check. QBE pays all eligible claims for insured events listed in the Product Disclosure Statement (PDS) and Policy Wording. If you need another copy, please let us know.

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you. Alternatively, contact your intermediary if your insurance has been placed with one of our brokers.

Current warnings

For the latest information on the severe weather in WA please listen to local radio and monitor information from the below sources.

Bureau of Meteorology
Twitter - @BOM_au

WA Department of Fire and Emergency Services

WA State Emergency Service
132 500

WA Police
Twitter - @WA_Police

QLD Fire and Emergency Services

QLD State Emergency Services

Queensland Police
Twitter - @QPSMedia