Alert

Information for our customers affected by the NSW storms or QLD bushfires


With the recent storms affecting areas of New South Wales and ongoing bushfires in areas of central and northern Queensland causing significant damage, we’re working hard to support our customers as quickly as possible.

If you need to make a claim due to storm or bushfire damage, please contact us as soon as you’re safe and able to do so. We’ll confirm your cover and start any assessment process.

While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

We’d like to refer you to some useful content surrounding staying safe during a bushfire and safely returning to your home after a bushfire.

Please also take care returning to your property following a storm.

Please remember

  • In an emergency dial 000
  • Never try to drive through flood-affected areas
  • Always follow the advice and direction of emergency services
  • For general help in floods and storms, ring the SES on 132 500

Storm cover 

We cover storm damage under the following policies: 

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan
  • Landlords
  • Pleasure craft 

Fire cover 

We cover fire damage, including for bushfire, under the following policies: 

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims. 

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on the weather in NSW and QLD, please listen to local radio and monitor information from the below sources. 

Bureau of Meteorology

http://www.bom.gov.au/

Twitter - @BOM_au

NSW

New South Wales Government - https://www.emergency.nsw.gov.au 

New South Wales State Emergency Service - https://www.ses.nsw.gov.au

132 500

Twitter – @NSWSES

Facebook – https://www.facebook.com/NSW.SES

New South Wales Police Force - https://www.police.nsw.gov.au

131 444

Twitter – @nswpolice

Facebook – https://www.facebook.com/nswpoliceforce

Fire and Rescue New South Wales - https://www.fire.nsw.gov.au

Twitter – @FRNSW

Facebook – https://www.facebook.com/frnsw/ 

QLD

Queensland Government - https://www.qld.gov.au/emergency

QLD Fire and Emergency Services - https://www.qfes.qld.gov.au/

Twitter – @QldFES

Facebook – https://www.facebook.com/QldFireandRescueService

Queensland SES - https://www.ses.qld.gov.au

132 500

Twitter – @QldSES

Queensland Police Force - https://www.police.qld.gov.au

131 444

Twitter – @QldPolice

Facebook – facebook.com/QueenslandPolice