Information for our customers affected by North Queensland floods - update

With devastating flooding in areas across North Queensland causing significant damage, we’re working hard to support our customers as quickly as possible.

We’ve initiated our Catastrophe Management Plan and have additional team members ready to take your calls and lodge claims. We’re mobilising our assessors and tradespeople to ensure we can support you as quickly as possible should you have sustained any damage.

Our Townsville office will be closed until further notice due to the severe flooding, however phones have been diverted and emails are being monitored to enable us to respond to your queries during this period.

Our thoughts are with those impacted by this event. Stay safe and we will advise further when our office is reopened. 

It’s important that you follow advice of the local authorities to ensure the safety of yourselves and your families. 

We’d like to refer you to some useful content surrounding preparing for a flood, staying safe during a flood, and how to safely return to your home after a flood. 

Please remember

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Flood cover

We cover flood damage under the following policies: 

  • Home building
  • Home contents
  • Motor vehicle
  • Motorcycle
  • Caravan
  • Landlords
  • Pleasure craft 

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims. 

If you bought your policy from an intermediary or your financial institution, contact them to make your claim, or alternatively contact QBE directly on 1800 023 387.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

Current warnings

For the latest information on the weather in North Queensland, please listen to the local radio and monitor information from the below sources. 

Bureau of Meteorology
Twitter - @BOM_au

Queensland Government 

QLD Fire and Emergency Services
Twitter – @QldFES
Facebook – 

Queensland SES 
132 500
Twitter – @QldSES 

Queensland Police Force
131 444
Twitter – @QldPolice 
Facebook –

Queensland Fire and Emergency Services
Twitter – @QldFES
Facebook –