NSW bushfires: information for our customers
We’re closely monitoring the situation in the NSW Hunter region and Port Stephens area, which are currently affected by bushfires.
If you need to make a claim due to fire damage, please contact us as soon as you’re safe and able to do so. We’ll check your cover and start any assessment process.
While our assessors can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps to speed up the claims process and get you back on your feet sooner.
- Always follow the advice and direction of emergency services
- In an emergency dial 000.
We cover fire damage, including bushfire, under the following policies:
- Home building
- Home contents
- Motor vehicle
How to claim
If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.
If you bought your policy from an intermediary or your financial institution, you can contact them to make your claim.
It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.
For the latest information on the situation in NSW please listen to local radio and monitor information from the below sources.
NSW State Emergency Service
Twitter - @NSWSES
Facebook - facebook.com/NSW.SES
NSW Rural Fire Service
Twitter - @NSWRFS
NSW Fire & Rescue
Twitter - @FRNSW
Bureau of Meteorology
Twitter - @BOM_au
Twitter - @nswpolice
Facebook - facebook.com/nswpoliceforce