Winter storms: information for our customers

With the recent storms in South Australia, Tasmania, Victoria and NSW causing significant damage, we’re working hard to support our customers as quickly as possible.

If you need to make a claim due to storm damage, please contact us as soon as you’re safe and able to do so.

While our assessors can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Storm cover

We cover storm damage under the following policies:

  • Home building
  • Home contents
  • Farm
  • Commercial
  • Motor vehicle
  • Motorcycle
  • Caravan

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

Current warnings

For the latest information on the severe weather please listen to local radio and monitor information from the below sources.

Alert SA

SA State Emergency Service
132 500
Twitter - @SA_SES

Bureau of Meteorology
Twitter - @BOM_au

SA Police Force
Twitter - @SAPoliceService

Emergency NSW

NSW State Emergency Service
132 500
Twitter - @NSWSES
Facebook -

NSW Police Force
Twitter - @nswpolice
Facebook -

Victorian Emergency Services

Victoria State Emergency Service
132 500
For current Emergency information call the VICSES Information Line on 1300 VICSES (1300 842 737)
Twitter - @vicsesnews
Facebook -

Victorian Police Force
Twitter – @VictoriaPolice
Facebook -

Tasmania Emergency Services – TasAlert
Twitter - @TasAlert

Tasmania State Emergency Services
Twitter - @SESTasmania

Tasmania Police
Twitter - @TasmaniaPoliceCurrent warnings