Winter storms: information for our customers
With the recent storms in South Australia, Tasmania, Victoria and NSW causing significant damage, we’re working hard to support our customers as quickly as possible.
If you need to make a claim due to storm damage, please contact us as soon as you’re safe and able to do so.
While our assessors can’t enter affected areas until emergency services declare it safe to do so, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.
- Always follow the advice and direction of emergency services
- Never try to drive through flood-affected areas
- For general help in floods and storms, ring the SES on 132 500
We cover storm damage under the following policies:
- Home building
- Home contents
- Motor vehicle
How to claim
If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 2 for Claims.
It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you.
If you bought your policy from an intermediary or your financial institution, contact them to make your claim.
For the latest information on the severe weather please listen to local radio and monitor information from the below sources.
SA State Emergency Service
Twitter - @SA_SES
Bureau of Meteorology
Twitter - @BOM_au
SA Police Force
Twitter - @SAPoliceService
NSW State Emergency Service
Twitter - @NSWSES
Facebook - facebook.com/NSW.SES
NSW Police Force
Twitter - @nswpolice
Facebook - facebook.com/nswpoliceforce
Victorian Emergency Services
Victoria State Emergency Service
For current Emergency information call the VICSES Information Line on 1300 VICSES (1300 842 737)
Twitter - @vicsesnews
Facebook - facebook.com/vicses
Victorian Police Force
Twitter – @VictoriaPolice
Facebook - facebook.com/victoriapolice
Tasmania Emergency Services – TasAlert
Twitter - @TasAlert
Tasmania State Emergency Services
Twitter - @SESTasmania
Twitter - @TasmaniaPoliceCurrent warnings