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Ten great unknown things about renters insurance


What would you do if your home flooded and your belongings were severely water damaged? 

How about if a friend came over to visit and tripped over injuring themselves?

Without renter’s insurance – also known as contents insurance – you’d have to front the costs to replace your water damaged possessions or your friend’s medical costs. 

What you need to know

Tenants are responsible for their own belongings - or their contents - of the property they’re renting.  

But if a severe storm hit and damaged your ceiling or roof, it’s up to the landlord to fix this because your roof is part of the building itself. 

Tenants can be liable for incidents, such as injured guests or negligent damage to another person’s property. 

If you leave a candle burning when you’re not at home and the apartment is set on fire as a result, or if the sink is left running in your apartment and it overflows into your neighbour’s place, the onus is on the tenant – not the landlord – to pay the damage. 

And without renter’s insurance, the costs can quickly spiral out of control, particularly when it comes to legal liability

“This is why renter’s insurance generally covers two key things – legal liability and contents,” says QBE National Householders Product Manager, Angelo Colosimo.

“With a renter’s insurance policy, you can make a claim for the costs to replace lost, stolen or damaged belongings and have the financial backing in case there’s legal costs associated if an incident relating to liability happens at your rental property,” he adds. 

Three quarters (74%) of Australian renters do not have contents insurance and are more likely to be under 30 (80%) and to live in an apartment (82%) rather than a house (68%), according to the Insurance Council of Australia (ICA)

ICA research also showed nearly one in four (23%) people with contents insurance may not even be covered for the highest value item in their home.  

Ten key benefits

Renters insurance

1. Your things are covered when you leave the house

“Renters can get cover for their smartphone, laptop or camera when they’re not at home,” says Colosimo.  

He notes there’s a limitation up to 10% of their contents sum insured. 

For an additional cost, you can add portable contents cover, which means you can claim for accidentally damaged or stolen items anywhere in Australia or New Zealand.

2. New-for-old replacement on items

Renter’s or contents insurance includes new-for-old replacement on most items. 

“This means that if your possessions are damaged or stolen, you may be able to replace these with brand new equivalent items of the same quality and standard,” Colosimo says.  

Renters insurance

3. Pet damage expenses covered

“Unfortunately, sometimes our pets are naughty and can cause us strife,” says Colosimo. 

“If your dog bites another person or harms their pet, the vet and medical bills may be claimed as part of your renters’ or contents insurance.” 

“And the same goes for damages. If you take your dog over to another person’s house and they wreak havoc, for example, if they tear up the lounge, the cost of the damage could be claimed on your contents insurance under your liability cover.” 

4. Temporary accommodation costs covered

Renter’s insurance may be able to cover your temporary living expenses if you can no longer live in the home due to damage after an insured event, says Colosimo. 

“If an incident happens and you can’t stay at home, for example, your neighbour’s washing machine hose bursts and it floods into your apartment next door, your renter’s insurance may be able to cover the costs of your temporary accommodation until the water damaged carpet is replaced.” 

5. Lost or stolen debit or credit card cover 

If you lose your credit card or debit card, or if either card is stolen from your home, we can cover up to $1000 for any costs you incur from fraudulent use.

This is so long as you notified your financial institution as soon as you discovered the card was lost or stolen and you complied with the terms and conditions of use of your card, for example, if you didn’t write down or disclose your PIN. 

Renters insurance

6. Food spoilage covered 

“If your fridge or freezer breaks, or if it’s affected by a loss of electricity supply and your food or medicine spoils and needs to be thrown out, we’ll cover up to $500 towards the cost to replace these,” Colosimo says. 

7. Environmental upgrade for your appliances

We will contribute $500 to the cost of a newer appliance for you with a better environmental rating if we accept your claim on a white good or appliance. 

“For example, if we accept your claim on your damaged two star energy rated washing machine, we’ll contribute $500 to have it upgraded to a three star energy rated machine,” Colosimo says. 

8. Guest’s property covered 

If you’ve got a friend staying with you and their possessions are stolen or damaged during an incident at your property, we’ll contribute up to $1000 to cover the costs of those possessions. 

“However, it’s important to note that we will only pay under the condition that the person was staying with you temporarily (for less than one month) and if the stolen or damaged belongings aren’t already covered by another insurance policy,” adds Colosimo. 

9. Vet expenses for your dog or cat  

If your pet dog or cat is accidentally hurt after a road accident, fire or lightning, we may cover up to $500 towards reasonable vet bills. 

Renters insurance

10. Legal liability cover is automatically included

Renter’s insurance also includes a largely little-known type of cover called liability insurance.

Liability insurance protects the policy holder from liability if someone is accidentally injured in your home or if you accidentally injure someone outside your home. 

“If you hit someone with your board in the surf, or you crashed into someone on the street while riding your bicycle and you’re found liable, the associated medical costs can be claimed on your renter’s insurance,” Colosimo says. 

It also covers you if you’re found liable for loss or damage to another person’s property, for example, if you accidentally start a kitchen fire at your friend’s place.  

“Liability protection also extends to accidental injury or damage to other people and property outside your home, whether in Australia or overseas, so if you accidentally injure a person on holidays, we may cover those costs,” Colosimo says. 

How much does a renter’s insurance policy cost?

 “Our contents insurance calculator may help you to estimate the total cost to replace your belongings. 

The total cost of replacing your belongings is the amount you need to insure your contents for, known as your ‘sum insured’.”

This estimate reflects the total value of all your belongings, including more valuable items such as jewellery and electronics. 

It’s critical to accurately estimate the value of your belongings at today’s prices so you don’t get caught out in a crisis. This means updating your home insurance policy when you buy something new

At the same time, ensure you haven’t overestimated or rounded up the costs of your possessions, as this may inflate the price of the premium,” Colosimo says. 

“Your contents estimates could change over the course of the year, so it’s important to specify any new valuable items and check the nominated value of these on your policy at the mid-term of your policy, rather than simply waiting until the next renewal.  

*This is the QBE Direct Householders product disclosure statement & policy wording (QM6517 and QM6613). 

The advice on this website is general in nature and has been prepared without taking into account your objectives, financial situation or needs. You must decide whether or not it is appropriate, in light of your own circumstances, to act on this advice. You should ensure you obtain and consider the policy wording or Product Disclosure Statement for the policy before you make any decision to buy it.

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