Global thinking with local commitment, QBE offers our people a world of possibilities
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Pricing
We’re committed to being recognised for our technical pricing and portfolio optimisation capabilities.
Our team accesses market leading and emerging practices in mathematical and statistical modelling to become trusted advisors.
As well as actuaries and actuarial students, QBE actively encourages applications from data scientists and other individuals with strong communication and mathematical skills.
Portfolio analytics
The portfolio analytics team provides critical support to the business including key insights into portfolio trends, premium adequacy, rate and retention and the early identification of growth and remediation opportunities.
This team is typically staffed by actuaries, both qualified and studying for actuarial qualifications.
Typical roles:
- Actuarial analyst
- Pricing analyst
- Actuarial senior manager
- Pricing manager
- Senior actuarial analyst
- Senior pricing analyst
Data & Analytics
Our Data & Analytics team drive decision making at QBE by applying advanced analytics and machine learning techniques to derive insights from data.
Our vision is to help QBE become a data and analytics driven organisation, where decisions are made on the basis of facts and data is at everyone’s fingertips. We solve insurance problems through machine learning algorithms and engineer ideas to drive better customer experience.
Typical roles:
- Data scientist
- Data analyst
- Data specialist
- Measurement and insights lead
- Measurement and insights analyst
Claims
When an insurance claim is made by a customer against their policy, it's handled by the Claims area. We assess the admissibility of each claim and determine what amount QBE should pay in settlement.
A career in Claims allows you to make a real difference in many lives – particularly at times when a customer might be experiencing difficult circumstances (such as property loss, damage or personal injury). We pride ourselves on taking ownership of the many challenging situations our customers face and finding solutions that assist at every stage of their claim. We also have a dedicated network of claims relationship managers across Australia that provide support to our brokers and intermediaries throughout the claims process.
A Claims role offers progression opportunities for those seeking to become people leaders or technical experts. QBE offers excellent career pathways for both options and also encourages Claims employees to develop solid business acumen, sound strategic thinking and negotiation skills through a range of on-the-job and training initiatives. With a variety of products in the QBE portfolio, a Claims career allows you to gain experience working with many different customer groups.
We understand our customers are looking for a partner who will consistently seek to understand their needs, care and keep their promises. Our claims service is key to the delivery of that promise to our customers.
Typical roles:
- Case manager
- Claims officer
- Claims manager
- Service manager
- Injury management advisor
- Portfolio manager (Workers Compensation)
- Return to work specialist
- Technical manager
Product and underwriting
Product and underwriting play a vital role in the development of QBE products and their ongoing profitability.
Job functions in this area include evaluating risks with regard to customers, determining coverage levels and deciding how much customers should pay for their cover.
A product and underwriting career will see you working with one of the most experienced teams in the country. You'll have access to great opportunities for career development, accreditation and progression, and work collaboratively within your business unit and with sales and relationship management colleagues during many negotiations. The culture within the teams is focused on performance, teamwork and goals, but at the same time being supportive and taking time to enjoy our work is key.
Another valuable benefit offered through roles in QBE product and underwriting is the chance to regularly interact with customers, providing opportunities to influence real-world outcomes on key pieces of business from start to finish.
Typical roles:
- Assistant underwriter
- Underwriter
- Senior underwriter
- Product manager
- Product specialist
- Service manager
- Underwriting manager
- Underwriting team leader
Customer Strategy & Marketing
We champion the customer across QBE because we know their success drives ours. We advocate for customers putting them at the centre of our organisation. We enable our business to design and deliver experiences built on customer insights derived from objective data and to continuously improve performance and grow and protect our brand in desired segments.
We do this through our expert teams in sponsorships and events, creative design, research and insights, strategic sales, digital, internal and external communications, content creation, social media, customer experience, and consumer and business marketing.
Typical roles:
- Marketing partner
- Events manager
- Sponsorships manager
- Communications specialist
- Customer and market insights specialist
- Customer experience designer
- Strategic sales consultant
Transformation
At QBE, we believe change is constant and necessary for us to adapt, evolve and innovate. The Transformation team helps drive change, projects and improvement strategies that support every business unit achieve their goals. We partner with leaders, customers and employees across QBE providing specialist skills and frameworks to help deliver change to people, process, system, customer and the organisation. Every day is different in Transformation. From delivering a project focused on customer improvement and redesigning our operational processes to supporting a large-scale strategic transformation effort or helping our people adapt to change.
Our team designs and implements transformation using a range of techniques such as project management, lean/six sigma, design thinking, innovation and change management models. Our core philosophy is around partnerships and collaboration, experimentation and innovation, a strong delivery focus and engaging people throughout change to ensure it sticks.
Typical roles:
- Program director
- Project manager
- PMO coordinator
- Business improvement manager
- Change analyst
- Change manager
Risk
Risk, Compliance & Advocacy is a multidisciplinary team responsible for overseeing risk, ensuring compliance with regulatory requirements and the maintenance of an effective governance framework. We are also cover customer relations, government relations and industry affairs, capital management, fraud and security.
Our team gets an end-to-end view of all parts of the business, while our subject matter experts have a wide range of expertise across a number of disciplines.
Typical roles:
- Risk manager
- Risk analyst
- Capital modeller
- Fraud investigator
- Financial crime and intelligence analyst
- Dispute resolution specialist
- Compliance manager
- Policy advisor
Sales and relationship management
Sales and relationship management act as a key point of contact for our customers and brokers. They provide detailed and accurate product information and solutions, allowing QBE to forge successful partnerships.
QBE sales and relationship management has a driven culture that is based around cohesive, intelligent teamwork and the sharing of positive ideas for positive results. This collaborative approach extends beyond our area, as we work closely with different teams on much of our business.
In many areas of sales and relationship management there is genuine autonomy for employees and you can experience a passionate and exciting environment. The range of products available to our customers is very broad, and with that comes a wide range of variety in our sales and distribution functions.
Those in sales and relationship management are responsive to customers, energetic in their networking and active in working together as a team.
Typical roles:
- Business development manager
- Business relationship manager
- Quality assurance specialist
- Distribution manager
- Insurance specialist
- Sales consultant
Digital
QBE’s Digital team is focused on developing a best in class platform to allow our customers to interact with us with ease from purchase, through to claims and support.
Across our web, social and mobile experiences, we use agile methodology and data to develop improved customer experiences, deliver new products and understand our customer needs.
Typical roles:
- Digital product managers
- Digital consultant
- Social media specialist
- Digital optimisation manager
Human Resources
Our role is to support QBE Australia and New Zealand leverage our talented employees to delivered sustained high performance. Through a partnership model we consult to leaders, so they can build a constructive culture and achieve the business objectives. Key strategic initiatives are created and delivered in the areas of organisational development, talent acquisition, diversity and inclusion, remuneration and reward, performance management, learning and development, HR metrics and reporting, and talent development and succession planning.
HR is a strategic, customer focused business, and our purpose in HR is to create an employee experience that elevates the customer experience.
Typical roles:
- HR business partner
- HR consultant
- Learning partner
- ER consultant
Finance
Our Finance team are proud to deliver financial services, including financial analysis, strategy and advice and financial control through business partnering, business intelligence and benchmarking.
We partner with the business to report on the key financial metrics that drive our performance and forecast our financial outlook.
Our financial control team ensures QBE have adequate financial controls in place to ensure accurate reporting of financials to all external stakeholders.
Typical roles:
- Finance business partner
- Management accountant
- Financial accountant
- Performance reporting
- Business performance
Legal
Legal is a multidisciplinary team which provides commercial and claims legal services to the QBE Australia and New Zealand division. Our legal team also has responsibility for management of QBE work health and safety and well-being at QBE in Australia and New Zealand.
Typical roles:
- Corporate lawyer
- Solicitor
- Coordinator
- Team leader
- Paralegal
- Legal services assistant