Knowledge Base

How can I check the claim status after my online submission?


We will contact you via email or phone if further information is required to process your claim. Upon approval of your claim, you will receive an email notification.

For enquiries, you may contact our Claims Services team at:

claims.gihk@qbe.com / 28283133 (for bank customers)

qbetravelclaimhk@qbe.com / 28778608 (for other customers)