Knowledge Base

What if I cannot provide a purchase receipt of a damaged/lost article?


In case you cannot provide a purchase receipt of a damaged/lost article, please let us know by replying to our email. Our Claims Department will assess your claim submission on a case-by-case basis and exercise the discretion to either consider reimbursing you the intrinsic value of the article or the repair cost upon repair or replacement. Please note that the mere provision of a quotation is not sufficient to support that the item has been repaired or replaced.