Qnect Update - HKID and Passport Validation

qnect-update-id-validation-banner

Qnect Customer HKID and Passport Validation
For customer security and ensure data quality, QBE is introducing a new HKID and passport number validation on Qnect. Upon policy issuance during new business, endorsement and renewal, all new and existing customers' ID will be validated by Qnect, and only valid numbers will be accepted. 

Only Valid IDs Accepted
QBE values its customers’ protection, which only a valid HKID or passport number is accepted. Please note to ensure policies can be validated with customer details, only a valid HKID number can proceed to policy renewal or endorsement. If a valid HKID is not provided upon renewal confirmation on Qnect, you will not be able to confirm the renewal via  “Issue Renewal/Send Payment Link/Pay Now”. The ID entered on Qnect will be used as the unique customer identifier when customer register on our upcoming platform “eService”, allowing customers to view their policy information. 

 

Frequently Asked Question (FAQ)

Other than travel insurance products, all insurance applicable must be a HKID resident. For travel, passport number is accepted as customer ID.

HKID is optional during quote issuance.

HKID or passport number is only required for personal line products such as Domestic Helper, Personal Accident, Private Motor, and Home. It applies whenever "Personal" client type is selected during policy issuance.

For new businesses, please ensure to obtain HKID from personal customer as the ID field is mandatory in order to issue policy or establish policy endorsement on Qnect. For renewal, if you are using Qnect renewal function, when going through customer detail page, if existing HKID is not valid, you would be prompted to update HKID before the renewal can be issued. 
 

Please explain to customer that HKID is a requirement to be enrolled to an insurance policies as we must ensure the identity of the policyholder. Having a valid HKID in our system will also enable customer to use our eService in the future to self-service on policy details.
 

Below validation message will appear and policy issuance will only be successful when a valid HKID is entered:
*Please enter a valid HKID number
 
Close
Privacy Policy. We use a small number of cookies on this website to make the website as useful as possible. None of these cookies collect any personal information. To find out more about these cookies and how to control their use, see our Privacy Policy and Cookies Policy.
Ok, I agree