Personal Insurance
Travel
Lodge your claim online. Easy and Quick.
Domestic Helper
Lodge your claim online. Easy and Quick.
Should you wish to claim for Private Hospital expenses, a Certificate of Hospitalization is required to be completed by the attending physician.
For Hang Seng Bank Part-Time Domestic Helper Insurance Plan customers, please send us a copy of Notice of Accident Form (download below) together with your supporting documents:
Residential Fire Insurance
Report immediately to the police any incident relating to malicious damage and lodge your claim online with a copy of police report.
Home
Lodge your claim online. Easy and Quick.
Report immediately to the police any incident relating to malicious damage, burglary, robbery, or theft and lodge your claim online with a copy of police report.
Personal Accident
Lodge your claim online. Easy and Quick.
Private Motor
Lodge your claim online. Easy and Quick.
Personal Health
Download the claim form, complete and lodge your claim online with your supporting documents.
Hospital Cash Claim Form
Individual / Group Medical Insurance – Hospitalisation & Surgical Claim Form
Business Insurance
Group Travel
Lodge your claim online with your supporting documents. Easy and Quick.
Loss item claims, report to the police at the place of loss within 24 hours and immediately obtain a loss report.
Liability claims, do not admit liability, and refer all correspondence to our Claims Services team for handling.
Commercial Motor
Lodge your claim online. Easy and Quick.
Commercial Property
Lodge your claim online. Easy and Quick.
Report immediately to the police any incident relating to malicious damage, burglary, robbery, or theft and lodge your claim online with a copy of police report.
Employees’ Compensation
Lodge your claim online with your supporting document and a copy of the completed Notice of Accident (download below)*
Notice of Accident Form 2, Form 2A or Form 2B
Make a report to the police for a traffic accident, robbery, or any case involving criminal acts and upload a copy of policy report.
*Notify the Labour Department within 14 days (in case of injury) or 7 days (in case of death) after the accident comes to knowledge.
Personal Accident
Lodge your claim online. Easy and Quick.
General Liability
Lodge your claim online. Easy and Quick.
Do not admit liability and refer all correspondence to our Claims Services team for handling.
Group Health
Download the claim form, complete and lodge your claim online with your supporting documents.
Group Medical Insurance – Outpatient Claim Form
Individual / Group Medical Insurance – Hospitalisation & Surgical Claim Form
Marine
Lodge your Marine Cargo, Marine Liability, Freight Forwarder, Hull or Pleasure Craft claim online. Easy and Quick.
Professional Liability
Contact your insurance broker or agent, or our Claims Services team to discuss your case and lodge a professional liability claim.
eClaim submission
Frequently Asked Questions
Claim Status
To check your claims status, please click here.
For enquiries, please contact your insurance agent or broker or our Claims Services team:
Hang Seng Bank Customers
Claims Hotline: 852 2828 3133
Email: claims.qgi@qbe.com
Other Customers
Claims Hotline: 852 2877 8608
Email: claims.hk@qbe.com