New York, NY – QBE North America today announced that Carla Owens has joined the organization as Senior Vice President, Operations for the Specialty Business Group. Based in New York City, Ms. Owens will report to Jeffrey S. Grange, President, Specialty Insurance, QBE North America.
In this new role, Ms. Owens will manage the design and implementation of the Specialty Operating Platform (SOP). This critical business technology project will deliver core processing capabilities across policy administration and billing functions for QBE's Specialty Insurance business, which includes Accident & Health, Aviation, Cyber, Healthcare, Inland Marine, Management Liability and Professional Lines, Programs, Surety, Trade Credit and Transactional Liability practices. The platform will also be integrated with existing financial, customer, processing and policy systems.
A proven business program manager with a depth of expertise across Specialty Insurance product lines, Ms. Owens has a track record of success launching, directing and managing large-scale programs and projects to drive operational, underwriting and profit improvement.
Prior to joining QBE, Ms. Owens spent 15 years at Chubb. Starting as an Executive Protection Underwriter, she quickly advanced to the position of Executive Protection Leader, where she was responsible for underwriting profit and loss results and marketing of a $60 million Management Liability portfolio. Later, as the Assistant Vice President, Profitability Indicator Business Project Manager, Ms. Owens worked as the business lead for the development and implementation of predictive models to support risk selection and pricing for Specialty coverage lines and segments. Most recently, she served as Vice President, Small Business Solution Program Manager, responsible for a $30 million program of work that included predictive modeling, renewal processing and online quoting portal projects. Ms. Owens holds a Bachelor of Arts in Economics from Michigan State University.
"This appointment further underscores our focus on the customer. The platform enables straight-through processing, increasing the speed with which we can quote, bind and issue policies – improving the customer experience. Carla's deep Specialty business knowledge and proven program management skills will serve us well as we work to successfully design, implement, and embed the platform into our Specialty business, laying a strong foundation to continue our aggressive growth strategy," said Mr. Grange.
Mr. Grange's comments were echoed by QBE North America's Chief Operating Officer, Bob James, who added "cloud capabilities provide scale and security, allowing us to expand the platform beyond Specialty and into other business units in the future."
QBE North America is part of QBE Insurance Group Limited, one of the largest insurers and reinsurers worldwide. QBE NA reported Gross Written Premiums in 2015 of $4.6 billion. QBE Insurance Group's 2015 results can be found at www.qbe.com/us. Headquartered in Sydney, Australia, QBE operates out of 37 countries around the globe, with a presence in every key insurance market. The North America division, headquartered in New York, conducts business through its property and casualty insurance subsidiaries. QBE insurance companies are rated "A" (Excellent) by A.M. Best and "A+" by Standard & Poor's. Additional information can be found at www.qbe.com/us, or follow QBE North America on Twitter.
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