Global Centre of Excellence to Demonstrate QBE's Commitment to Customers
April, 2019 — QBE Insurance Group (QBE) is pleased to announce the launch of Global Market Management (GMM) a new ‘centre of excellence’, which represents a clear statement that QBE puts the customer at the centre of everything it does.
Uwe Schoberth, Global Head of Major Trading Partner Engagement, was promoted to lead the new Global Market Management (GMM) team as Global Head of Market Management. This newly created role combines Uwe’s existing Global MTP team and further aligns QBE around the customer and broker. The team will work both globally and at a divisional level to devise best practices that meet the unique needs of its clients and brokers in the region.
Schoberth enters this role with over 25 years’ experience in the international insurance industry and until recently was Head of Global Major Trading Partners Engagement with QBE. He will continue to report to Richard Pryce, CEO of QBE International.
“Our philosophy at QBE is to be customer-centred. That means putting ourselves in our customers’ shoes and delivering the knowledge and the services that our customers require and deserve,” said Richard Pryce, CEO of QBE International. “GMM is a key differentiator for us. It’s about driving a consistent experience for our customers that sets the bar higher, distinguishes us as a business and positions us to lead the market and redefine what excellence is.”
As QBE builds for the future, GMM also will leverage internal and external data and analytics resources to continuously improve QBE’s customer centric capabilities, replicate best practice across QBE’s international operations and deliver a streamlined customer experience that “out-behaves” QBE’s competitors.
“Whether it’s in personal lines in Australia Pacific, financial services in North America, or our specialty products in our International division, our ambition is to provide the highest possible levels of service for our customers and distribution partners, everywhere, every time,” said Schoberth. “We want our customers to come to us, not because they need to, but because they view us as a valued partner that will deliver real insights, advice and support, as experts in what we do. I am thrilled to take on this new role and look forward to working with the team across borders to deliver an unparalleled experience to our customers globally.”
QBE employs more than 12,000 people across 31 countries in three high performing operating divisions. Within that vast network QBE has a diverse range of knowledge, experience and expertise that can be harvested to ensure that best customer service practices are more widely replicated across the Group.
Contact: Amy Banek, Vice President, Corporate Communications and Branding, QBE North America, firstname.lastname@example.org