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Repairer / Supplier Search

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e.g. NSW
or search using a business name

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    Frequently Asked Question

    • Q: Do I need a repair quote before lodging the claim?
      A: No. QBE’s Accredited Smash Repairer (ASR) Network turns around customer repairs faster than it takes for them to get their own quote. Simply lodge the claim and refer your customer to a QBE ASR.
    • Q: What benefits does a QBE Accredited Smash Repairer (ASR) provide?
       A: The ASR Network has been designed for customers. It’s faster than a quote because it facilitates our onsite assessment and immediate repair authorisations. Our ASRs also provide:
      ✓ Taxi vouchers for travel to/from the repairer ($50 each way)
      ✓ A call within 4 business hours 
      ✓ Priority service to QBE customers
      ✓ Wash & vacuum
       
    • Q: Can I use this tool on any device?
      A: Yes. The search tool can be used on your mobile, tablet or desktop.

    Frequently Asked Question

    • Q: Do I need a repair quote before lodging a claim?
      A: No, there’s no need to obtain a quote! Our heavy vehicle repairers can assess the vehicle onsite and commence repairs immediately for authorised claims. Simply lodge a claim and refer your customer to a QBE heavy vehicle repairer.
    • Q: What benefits does a QBE Heavy Vehicle repairer provide?

      A: The heavy vehicle repairer network has been designed for our customers so they’re back on the road as quickly as possible. With a QBE heavy vehicle repairer, they’ll get:

      Authorisations on repairs (up to 10k)
      Access to a national network of specialty heavy vehicle assessors
      ✓ Taxi vouchers for travel to and from the repairer ($50 each way)
      ✓ Priority service
      ✓ Wash & vacuum

    • Q: Can I use this tool on any device?
      A: Yes. The search tool can be used on your mobile, tablet or desktop.

    Frequently Asked Question

    • Q: Why does a different supplier display when I search the same postcode/suburb?

      A: When there are no suppliers matching the postcode or suburb you’ve searched for, the tool returns suppliers in a random order within the location.

      This ensures a high performing supplier with availability is prioritised for quick selection.

    • Q: Why is the address of the supplier displayed different to the postcode, suburb or state that I searched in?
      A: The suppliers address displayed is their main office, however the supplier is able to service multiple regions within Australia or a state.
    • Q: Can I use the tool on any device?
      A: Yes. The search tool can be used on your mobile, tablet or desktop.
    • Q. What is the purpose of “Builder Classification”?
      A. This allows QBE to classify builders into areas of specialities, and should be used as a guide only. 
    • Q. What do the builder classifications mean?
      A. The classifications and definitions are listed below

      - Low-Complex repairs are any repairs that requires non-specialist services, standard materials and will generally not exceed 90 day repair life
      - High-Complex repairs are any repairs that requires specialist services(i.e. engineers), non-standard materials, certification or exceeds 90 day repair life
      - Commercial repairs are any repairs that is on a commercial building, office, warehouse, factory
       

    Frequently Asked Question

    • Q: Why does a different supplier display when I search the same postcode/suburb?

      A: When there are no suppliers matching the postcode or suburb you’ve searched for, the tool returns suppliers in a random order within the location.

      This ensures a high performing supplier with availability is prioritised for quick selection.

    • Q: Why is the address of the supplier displayed different to the postcode, suburb or state that I searched in?
      A: The suppliers address displayed is their main office, however the supplier is able to service multiple regions within Australia or a state.
    • Q: Can I use the tool on any device?
      A: Yes. The search tool can be used on your mobile, tablet or desktop.

    Frequently Asked Question

    • Q: If I am unsure which tow supplier to select what should I do?
      A: Contact your local State Assessing Manager for guidance on the correct Tow Supplier if you are unsure what type of tow is required. Alternatively select the one you think fits best and make a call to the towing company before finalising the email booking.
    • Q: What type of vehicles are included in Passenger/Light Commercial (under 4.5T)?
      A: This includes all sedans, hatches, wagons and 4WD’s as well as utes and vans that are under 4.5T.
    • Q: What type of vehicles are included in Motorcycle/Scooter?
      A: All 2-wheel motorised transport and some 3-wheel customised motorcycles or wheelchair motorcycles, for accident scene towing Passenger/ light commercial towing may also be used in an emergency if no Motor Cycle towing is available.
    • Q: What type of vehicles are included in Truck/Heavy haulage?
      A: All vehicles over 4.5T including Pantech, Flat bed, Tipper, Prime mover & large Truck trailers.
    • Q: What Type of vehicles are included in Caravan/Boat/ Trailer?
      A: All caravans, camper & box type trailers (that can be towed by a passenger vehicle) as well as boats and boat trailers.
    • Q: What type of vehicles are included in Farm Tractors/ Farm machinery?
      A: All farm equipment that cannot ordinarily be moved by a passenger vehicle. This includes augers, irrigator systems, tractors, bulldozers, excavators, headers and other agricultural implements.