No previous repairers/suppliers

Q: Do I need a repair quote before lodging the claim?

A: No. QBE’s Accredited Smash Repairer (ASR) Network turns around customer repairs faster than it takes for them to get their own quote. Simply lodge the claim and refer your customer to a QBE ASR.
Q: What benefits does a QBE Accredited Smash Repairer (ASR) provide?

A: The ASR Network has been designed with our customers in mind. The ASR will:
✓ Aim to call you within 4 business hours
✓ Provide a complimentary service(s)* that you can choose from e.g. taxi voucher of $50 each way to travel to and from their shop
✓ Give you premium service including a wash and vacuum.

*subject to availability and/or services offered by the repairer
Q: Can I use this tool on any device?

A: Yes. The search tool can be used on your mobile, tablet or desktop.

Q: Do I need a repair quote before lodging a claim?

A: No, there’s no need to obtain a quote! Our heavy vehicle repairers can assess the vehicle onsite and commence repairs immediately for authorised claims. Simply lodge a claim and refer your customer to a QBE heavy vehicle repairer.
Q: What benefits does a QBE heavy vehicle repairer provide?

A: The heavy vehicle repairer network has been designed for our customers so they’re back on the road as quickly as possible. With a QBE heavy vehicle repairer, they’ll get:

✓ Authorisations on repairs (up to 10k)
✓ Access to a national network of specialty heavy vehicle assessors
✓ Taxi vouchers for travel to and from the repairer ($50 each way)
✓ Priority service
✓ Wash & vacuum
Q: Can I use this tool on any device?

A: Yes. The search tool can be used on your mobile, tablet or desktop.

Q: Why does a different supplier display when I search the same postcode/suburb?

A: When there are no suppliers matching the postcode or suburb you’ve searched for, the tool returns suppliers in a random order within the location.

This ensures a high performing supplier with availability is prioritised for quick selection.
Q: Why is the address of the supplier displayed different to the postcode, suburb or state that I searched in?

A: The suppliers address displayed is their main office, however the supplier is able to service multiple regions within Australia or a state.
Q: Can I use the tool on any device?

A: Yes. The search tool can be used on your mobile, tablet or desktop.
Q. What is the purpose of “Builder Classification”?

A. This allows QBE to classify builders into areas of specialities, and should be used as a guide only.
Q. What do the builder classifications mean?

A. The classifications and definitions are listed below

- Low-Complex repairs are any repairs that requires non-specialist services, standard materials and will generally not exceed 90 day repair life
- High-Complex repairs are any repairs that requires specialist services(i.e. engineers), non-standard materials, certification or exceeds 90 day repair life
- Commercial repairs are any repairs that is on a commercial building, office, warehouse, factory

Q: Why does a different supplier display when I search the same postcode/suburb?

A: When there are no suppliers matching the postcode or suburb you’ve searched for, the tool returns suppliers in a random order within the location.

This ensures a high performing supplier with availability is prioritised for quick selection.
Q: Why is the address of the supplier displayed different to the postcode, suburb or state that I searched in?

A: The suppliers address displayed is their main office, however the supplier is able to service multiple regions within Australia or a state.
Q: Can I use the tool on any device?

A: Yes. The search tool can be used on your mobile, tablet or desktop.

Q: If I am unsure which tow supplier to select what should I do?

A: Contact your local State Assessing Manager for guidance on the correct Tow Supplier if you are unsure what type of tow is required. Alternatively select the one you think fits best and make a call to the towing company before finalising the email booking.
Q: What type of vehicles are included in Passenger/Light Commercial (under 4.5T)?

A: This includes all sedans, hatches, wagons and 4WD’s as well as utes and vans that are under 4.5T.
Q: What type of vehicles are included in Motorcycle/Scooter?

A: All 2-wheel motorised transport and some 3-wheel customised motorcycles or wheelchair motorcycles, for accident scene towing Passenger/ light commercial towing may also be used in an emergency if no Motor Cycle towing is available.
Q: What type of vehicles are included in Truck/Heavy haulage?

A: All vehicles over 4.5T including Pantech, Flat bed, Tipper, Prime mover & large Truck trailers.
Q: What Type of vehicles are included in Caravan/Boat/ Trailer?

A: All caravans, camper & box type trailers (that can be towed by a passenger vehicle) as well as boats and boat trailers.
Q: What type of vehicles are included in Farm Tractors/ Farm machinery?

A: All farm equipment that cannot ordinarily be moved by a passenger vehicle. This includes augers, irrigator systems, tractors, bulldozers, excavators, headers and other agricultural implements.

Q: Can I use a motorcycle repairer outside QBE’s motorcycle repairer network?

A: You may choose your motorcycle repairer and we will ask you to provide us a quote from them. A QBE Assessor may choose to inspect the motorcycle and will need to agree that the quote is complete, competitive and the appropriate method of repair.
Q: What if I can’t ride my motorcycle to the repairer?

A: If your motorcycle is damaged, unroadworthy or unsafe to ride we will pay the reasonable cost of moving it to the nearest repairer, place of safety or to another place we authorise.
Q: What should I do if I am not satisfied with the repairs?

A: Where possible we suggest that you first speak with the repairer about your concerns. If you’re still not satisfied with the quality of repairs, please contact QBE claims for further assistance.
Q: What if there are no QBE Accredited Motorcycle repairers near me?

A: QBE claims staff can assist you in finding the most suitable repairer for your repair needs.
Q: If my motorcycle has been involved in an incident, do I need to return it to the place I purchased it from?

A: No, contact QBE and we can help find you a motorcycle repairer from QBE’s Accredited Repairer Network that can carry out your repairs.

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