QBE Hong Kong Partners’ Newsletter

Congratulations to our top performers who have qualified for Target 2 and earned their spot on the COG trip in the Q2 Growth Challenge! Your relentless efforts and dedication have paid off! 

Further to our recent newsletter, we are excited to remind you that the Circle of Excellence (COE) Trip 2026 is within reach. Are you ready to earn your spot on this prestigious journey? 

Let’s keep the momentum going. Stay focused, aim higher, and continue striving toward this ultimate recognition of excellence!

To improve clarity of coverage and ensure alignment with prevailing market practices, QBE Hong Kong will update the definition of “Professional Sports” in our Personal Accident Insurance.

This update will take effect on 1 October, 2025 (based on policy inception date) and will apply to all new and renewal policies.

For update, “Professional Sports” refers to any athletic activity in which the insured person engages under the following conditions to which the individual:
(1) receives remuneration, prize money, or financial support (including but not limited to scholarships or stipends) for his/her participation in the sport;
(2) competes on a full-time basis or participates in a recognized league, tournament, or competition; or
(3) represents a professional team, organization, or entity at a competitive level that requires specialized training. This includes, but is not limited to:

The Hong Kong Sport Institute (HKSI)
The Hong Kong SAR representative team
Notable or elite-level sports clubs
For the avoidance of doubt, the following activities shall NOT be classified as Professional Sport unless they independently satisfy the criteria listed above:

1. Participation in school-organized sports events, including inter-school competitions.
2. Participation in community events, recreational leagues, or amateur tournaments.
3. Receipt of incidental or one-time payments (e.g. nominal event prizes or appearance fees) without concurrent full-time participation or representation of a professional entity.

You can click HERE to download the product brochure.

There have been several earthquakes recently. If your clients wish to cancel or shorten their trips due to the earthquake or tsunami, they may be eligible to file a claim. Learn more about the claims guidance:

✅ Claim Eligibility:

• The earthquake occurred within one week prior to the scheduled departure date and directly affects the destination;
• The cancelled items involve prepaid and non-refundable expenses (e.g., airfare, accommodation);
• Official documentation can be provided (e.g., news reports, government announcements).

⚠️ Exclusions:

• Cancellations due to earthquakes that were previously warned or foreseeable are not covered;
• Travel insurance purchased after the earthquake will not cover losses resulting from delays, cancellations, or disruptions caused by the event;
• Claims without proof of financial loss will not be accepted.

💡 Helpful Reminder:

• Travel insurance still provides protection for other unexpected situations during the trip—such as injury, illness, lost luggage, or flight delays.

You can download the product brochures below for more details.

• Single Trip Travel Insurance: click HERE
• Annual Travel Insurance: click HERE

We’re excited to announce that QBE Hong Kong officially joined the “Motor Insurance e-Check (MIDAS)” platform on 18 August 2025. Launched by the Hong Kong Federation of Insurers, MIDAS is Asia’s first blockchain-powered motor insurance verification system.

Through this platform, QBE Hong Kong customers can easily and securely verify the authenticity of their motor insurance or cover notes by simply logging in and entering their policy number along with a few basic details. This provides greater peace of mind and convenience, whether handling matters related to traffic incidents or vehicle licence renewal.

Eligibility Criteria:

Please note that this service is available only to customers who meet the following conditions:

• Applicable to non-fleet cover notes issued via the Qnect platform*
• Customers must provide valid identification:
  • Hong Kong residents: Hong Kong Identity Card (HKID)
  • Non-Hong Kong residents: Other valid identification documents
  • Corporate clients: Business Registration Certificate (BR)

*Policies will be uploaded to the MIDAS system 7 days after issuance.

We've noticed that some quotation submissions include incomplete customer names. To streamline our process and ensure compliance with company standards, you are advised to provide complete full name of the clients when submitting a quotation request. Where possible, please also provide the personal particulars of clients such as date of birth, gender, or address. 

Providing complete and accurate information helps us serve you as well as our clients more efficiently and ensures we meet regulatory requirements.

Let's take a moment to celebrate the incredible memories we made together with our top producers in the first half of the year! A reminder of what's possible when we aim high and work together! 

These exclusive experiences are part of the Achiever's Club membership! Eligible agents who meet the criteria can enjoy special recognition and unforgettable moments. Check out the membership entitlement and be part of the next celebration!

We were delighted to host our Preferred, Prestige, and Prestige Star members on a scenic and culturally enriching journey to Guilin. Surrounded by its breathtaking landscapes, our producers enjoyed meaningful moments of connection and celebration.

This year’s COE trip brought our top-performing producers together for an unforgettable journey in Dubai. From breathtaking landmarks to exhilarating desert adventures, this exclusive trip was a celebration of excellence and success.