Incentive Campaign
The 2025 Q4 Challenge is officially underway! Agents are invited to take part based on their 2025 Achiever’s Club Tier*, offering a tailored path for every level to shine, drive new business, and earn amazing rewards. It’s your time to excel—let’s make this quarter a standout success!
For details of the Q4 challenge 2025, please refer to the previous communication HERE.
*2025 Membership level is categorized and defined by the Gross Written Premium (GWP) in 2024. Check out the details of our Achiever's Club HERE.
- Prestige Star: HK$15,000,000; Prestige: HK$1,000,000; Preferred: HK$5,000,000; Plus: HK$1,000,000
Other Promotions
Our customer promotions for motor and travel insurance are active. We encourage you to share these exciting offers with your clients to deliver greater value while supporting the growth of your business.
For details, please refer to the previous communication HERE.
We’re thrilled to announce that the COE 2026 Trip is now heading to the United Kingdom! Get ready to explore the stunning landscapes of Scotland and experience the vibrant energy of London, the beating heart of QBE’s global operations.
And here’s the ultimate highlight: our COE qualifiers will enjoy exclusive tickets to the TWICE World Tour at the iconic O2 Arena! Imagine the thrill of a live concert in one of the world’s most legendary venues—this is an experience you’ll never forget.
The countdown is on! Qualify for COE 2026 by 31 December 2025 and secure your spot on this unforgettable journey. This is your chance to shine, celebrate success, and make incredible memories in London.
Push harder. Dream bigger. Go for it!
Product Update
We understand the risks and challenges of every industry. That’s why we are committed to developing more insurance products tailored to SMEs, so you can focus on growing your business without worries. We offer three exclusive SME insurance solutions designed to provide comprehensive coverage for your business:
✅ SME F&B Restaurant Package
- ClaimCare interim claims payment
- On-site risk management
- Frozen food protection
- Business interruption protection
✅ SME Retail Package
- Stock protection and Shoplifting
- Extend Exhibition Protection to Greater Bay Area (Property All Risk)
✅ Beauty & Spa Package
- Free treatment liability coverage
- Portable equipment covered while outside your premises
- Cloakroom liability (Guests' effects)
*Please click here to download SME F&B Restaurant Package
*Please click here to download SME Retail Package
*Please click here to download Beauty & Spa Package
Company News
Last month, a severe fire broke out at Wang Fuk Court in Tai Po. QBE is deeply concerned about the affected residents and businesses. We understand this is a challenging time for them, so QBE will implement special support measures to demonstrate our commitment and care for the community through concrete actions.
For home insurance policyholders, the following arrangements applied:
✅ Immediate compensation without review: HKD 100,000 per policy
✅ Expedited Advance Payment Arrangement for Temporary Accommodation: Each policyholder was entitled to up to HKD 15,000 (depending on plan type), which was disbursed within 24 hours after the incident occurred.
✅ Accelerated claims processing: Compensation was paid instantly via FPS or bank transfer.
✅ List of affected customers: Based on our records, we sent separate emails to the agents and brokers of affected customers, and our account managers contacted them to arrange follow-up matters.
For other potentially affected policy types, such as domestic helper insurance and personal accident, QBE proactively reached out to clients to handle claims where applicable.
QBE had always upheld the philosophy of “Protecting Customers, Supporting Communities.” Together with you, we strove to ensure every affected customer felt our care and commitment.
At QBE, our goal is to help build resilience by supporting people through change. As customer risks become more complex, we aim to be a consistent, innovative partner by developing technology-driven solutions that make doing business with us easier.
In Asia, we continue to move forward in our phased introduction of 'Claims Virtual Assist' – a generative AI solution that would help our claims handlers in the work that we do for partners and our shared customers. This solution will assist our claims handlers by automatically extracting information from claims documents, improving the quality of the data captured and overall claims assessment accuracy. Together, this automation will speed up our claims handling process.
At QBE we apply responsible use of AI considerations, appropriate transparency and include our people in the process. We are providing this update to you in the spirit of being transparent about how we use Generative AI.
As 2025 draws to a close, we'd like to wish you a peaceful and enjoyable festive season.
Thank you for your support throughout the year and we look forward to seeing you in 2026.
Feel free to contact your QBE Agency Manager if you have any feedback or require any support.