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QBE Hong Kong Partners’ Newsletter

Incentive Campaign

The 2025 Q4 Challenge is officially underway! Agents are invited to take part based on their 2025 Achiever’s Club Tier*, offering a tailored path for every level to shine, drive new business, and earn amazing rewards. It’s your time to excel—let’s make this quarter a standout success!

For details of the Q4 challenge 2025, please refer to the previous communication HERE. 

*2025 Membership level is categorized and defined by the Gross Written Premium (GWP) in 2024. Check out the details of our Achiever's Club HERE. 
- Prestige Star: HK$15,000,000; Prestige: HK$1,000,000; Preferred: HK$5,000,000; Plus: HK$1,000,000

Running alongside the Q4 Challenge, the Beauty and Spa incentive campaign offers you an extra motivation. With two amazing campaigns running together, it's the best time to boost your sales and maximize the rewards!

. HEREFor details, please refer to the previous communication

Product Update

As the beauty, spa, nail, and hair salon industries continue to flourish, customers are placing increasing importance on service quality and safety assurance. The risks present in these industries extend beyond property loss and include treatment-related incidents, liability for customers’ personal belongings, and potential legal claims.

QBE is pleased to introduce the new Qnect “Beauty & Spa Package Insurance”, specially designed for beauty industry. It offers comprehensive protection to give our clients confidence to operate safely while focusing on growing their business. For a fast quote, simply log in to Qnect and take the first step towards securing your policy.

Product Features: 

  • Free treatment liability coverage up to HK$50,000
  • Portable equipment covered while outside your premises up to HK$30,000
  • Enhanced protection for outside signboards up to HK$50,000
  • Cloakroom liability (Guests’ effects) up to HK$50,000

More information: 

  • Click HERE to download comparison of product features
  • Click HERE to download Beauty & Spa Package leaflet
  • Click HERE to download Beauty & Spa Package lazy bag
  • Click HERE to download Beauty & Spa Package quick quote demo

To facilitate a better understanding of the Beauty & Spa Package, please click HERE to watch the online training replay. You can download the training deck (HERE) for more information. 

As part of our ongoing commitment to enhancing our product offerings, we are pleased to announce that the current Annual Travel Insurance will be renamed and upgraded to GoFlex Travel Insurance, effective 16 November 2025. This update reflects our commitment to offer greater flexibility and more comprehensive coverage for diverse travel needs. 

Key Updates in GoFlex Travel Insurance:
1. Product Renaming

  • The Annual Travel Policy has renamed to GoFlex Travel Insurance Policy. 

2. New Benefits Introduced

  • Flexible Policy Durations: Customers can now choose from 90-day, 180-day, or 1-year coverage options.
  • Abduction Incident Support: Provide the support: services and reimburse the associated costs when the insured person is abducted during the journey.
  • Food Poisoning Allowance: Cash allowance in case of food poisoning.
  • Severe Turbulence Trauma Support: Provide the support: services and reimburse the associated costs when the insured person is injured due to severe turbulence.

3. Benefit Update

  • Medical Expenses Limit: Reimbursement for follow-up treatment of injuries is now capped at 10%.

Impact to Your Clients

  • Customer who wishes to renew their existing policy, can do so under the GoFlex Travel (1-year Plan). The No Claim Discount will remain unchanged.
  • Customer who prefers a shorter policy duration (i.e. 90-day or 180-day) can purchase a new policy. This will not be considered a renewal, and the No Claim Discount will not apply.

For more details, please click HERE for GoFlex travel brochure. For further information, check out our FAQ for the common questions.

Subject to policy terms, conditions, and exclusions.

Starting 1 October, 2025, QBE Hong Kong will transition its insurance partner for newly issued “Cross Border” motor insurance policies from China Pacific Insurance to Ping An Insurance.
This change brings enhanced protection, more personalized services, and more affordable premiums, offering customers greater peace of mind when driving in the Greater Bay Area. (Existing customers will not be affected by this change.)

New Coverage & Services from Ping An Insurance:
1. Two new optional add-on coverages:

  • Medical Expenses Liability Insurance (Third Party)*
  • Medical Expenses Liability Insurance (Passengers)*

2. No administrative fee for policy cancellation – offering greater flexibility for travel planning.

3. Cantonese-language support for Hong Kong customers in case of accidents in the Greater Bay Area.

*These supplementary coverages extend beyond the scope of National Basic Medical Insurance.

Coverage Update

The maximum coverage limit for third-party liability insurance will be adjusted from RMB 10 million to RMB 5 million.

Comprehensive Protection – QBE Hong Kong Motor Insurance

In addition to “Cross Border” coverage, QBE Motor Insurance provides full local vehicle protection, including Vehicle Damage, Theft, Third-party Liability and additional coverage options. This ensures peace of mind whether driving in Hong Kong or the Greater Bay Area.

QBE Motor Insurance Highlights

  • Third-party property damage limit increased to HKD 5 million
  • Covers all vehicle types, including electric vehicles
  • New-for-old replacement
  • Windscreen excess waiver

Company News

QBE Asia’s “Solutions in a Box” is transforming claims experience with a unified platform that combines fast, automated processing and a personal touch. Clients enjoy quicker settlements and can connect directly with claims professionals through chat and video. These innovations have recently won global awards for excellence in claims management, highlighting our leadership in claims technology and customer experience.

Dive in to discover how we are setting new standards in claims excellence (click HERE).

We’re here for you!

Feel free to contact your QBE Agency Manager if you have any feedback or require any support.