Do
- Make sure you are safe & report to the police immediately.
- It is also advisable to record the below:
1. Particulars and nature of any bodily injury involved (if any)
2. Vehicle registration numbers for all vehicles involved in the incident (if any)
3. Contact details of all other parties involved (if any)
4. Take photos of the damaged parts, collision point and road condition - If the other party is at fault, you will have to lodge a complaint to the police within 10 days.
- Customers with comprehensive cover may select a panel repairer (windscreen only / non-windscreen) that provides you one-off claims & repair service. Alternatively, you may contact your own repairer (subject to your policy wording) and lodge a claim yourself.
Don't
- Do not make/receive any admission, offer, promise, payment, or indemnity with any party without the prior consent of QBE Hong Kong.
- Do not dispute liability with the third party.
- Do not move the vehicle unless the vehicle is at the unsafe place.
Choose a Motor Repairer
If you are a customer of our comprehensive cover, you can select one of our panel motor repairers (windscreen only / non-windscreen) that provides you one-off claims & repair service. Alternatively, you may find your own repairer (subject to your policy wording) and lodge a claim with a few steps.
Documents to prepare
The following documents will be required to process a claim, if you have chosen our panel repairer, the repairer will assist you in submitting the required documents to us.
Damage of Windscreen
- Photos of the damaged glasses before repair is conducted
- Photos of the repaired/replaced glasses after repair is conducted
- Motor Vehicle Licence
- Invoice / Receipt
Motor Accident/Damage
- Letter of Authorization duly signed by the driver
- Driver’s Hong Kong Identity Card
- Driver's driving licence
- Vehicle Registration Document (Both sides)
- Motor Vehicle Licence
- Police statement
- Screening breath test result form, if any
- Photos showing the accident scene and involved vehicles, if available
- Car camera record, if any
- Repair quotation, if available
- Any third party correspondences
Theft/Attempted Theft
- Letter of Authorization duly signed by the person who reported to the police
- Vehicle Registration Document (Both sides)
- Motor Vehicle Licence
- Police statement
Follow up an existing claim
To check your claim status, please click here.
If you need to amend or provide more information to support your claim, please email us by replying your claims notification email. Remember to quote you claim number.
For enquiries, you may contact our Claims Services team(Monday to Friday 9:00am – 5:30pm) at: claims.qgi@qbe.com/ (852) 2828 3133 (Hang Seng Customers) or claims.hk@qbe.com/ (852) 2877 8608 (Other Customers).
Got questions?
Check our frequently-asked questions to find an answer.
Alternatively, you may contact our Claims Services team(Monday to Friday 9:00am – 5:30pm) at: claims.qgi@qbe.com/ 852 2828 3133 (Hang Seng Customers) or claims.hk@qbe.com/ 852 2877 8608 (Other Customers).
Choose a Panel Repairer
Customers with comprehensive cover may select a panel repairer that provides you one-off claims & repair service.
Alternatively, you may contact your own repairer (subject to policy wording) and lodge a claim yourself.
Why choose our Panel Repairer?
Choosing our Panel Repairer provides you a hassle-free motor claim experience, see below for details.
|
Recommended Choosing QBE's Panel Repairer |
|
| Surveyor contact in 4 hours with inspection arranged in 3 days | ✓ |
| 24/7 accident towing assistance service | ✓ |
| Claim submission assistance service | ✓ |
| License renewal pre-check service | ✓ Government’s Annual Vehicle Examination with car pre-check service @HKD950 (Original price HKD 2,500) |
| Free ozone car interior cleaning service | ✓ |
| 12-month workmanship warranty |
✓ |
| Car rental service | ✓ |
| Free vehicle maintenance consultation service | ✓ |
| Convenient location (nearby MTR station) | ✓ |