What would you like to claim on?
Home insurance - the easy way
Make a claim online, even when:
- Repairs are finished
- Repairs are still underway
- Items have already been replaced
- There's a major loss
- You don't want to use one of our suppliers
Frequently asked questions
Our digital claims tool provides a fast and easy way for you to lodge QBE Home Pack (HPK) home and contents claims. It’s an integrated digital lodgement functionality that will triage your claim, suggest a suitable supplier and provide you with a claim number.
Our digital claims tool provides an alternative to lodging through our channels (Claimwrite or c.change) which will remain available for you to use.
Watch this video for a quick overview of the digital home claims process.
Our digital claims tool has been designed to respond intuitively to customers’ needs. It asks relevant questions for each customers’ individual circumstances with the objective of getting the right supplier on site as quickly as possible.
Panel suppliers are immediately notified that they have been appointed when the claim is submitted. This supports faster response times and a better customer experience.
Our digital claim tool has a modern interface to guide the user through the lodgement process, making it easier for you and your staff to lodge claims.
Home and Contents claims (HPK policies) can be lodged using QBE’s digital claims tool.
Currently QBE’s digital claims tool can be used for lodgement only. You will still be required to use c.change to attach supporting documents at lodgement or when you are managing the claim yourself.
Yes, QBE’s digital claims tool also gives you the option of using your own supplier.
Yes, if the claim has not referred and falls within your authority limit you can manage the claim end to end. However if you require, or select, a panel builder the claim will be referred to QBE to manage.
No, you cannot use a panel supplier if you wish to use your straight-through process authority limit. At lodgement you will have the choice to allocate a panel builder and if you do so the claim will refer to QBE to be managed end to end.
If you would like more information on QBE’s digital claims tool please speak to your Claims Relationship Manager.