Product Design and Distribution Obligations - keeping our customers at the centre of what we do
From 5 October 2021, the new ‘Product Design and Distribution Obligations’ (PDDO) regime will come into effect and apply to all product issuers and distributors of general insurance products that are covered by the PDDO regime.
We put the customer at the centre of our product design and distribution approach and focus on delivering better outcomes for our customers through continuous improvement.
What is a Target Market Determination?
A Target Market Determination (TMD) is a document that describes the type of customers a particular product is intended for based on their likely needs, objectives and financial situation. Importantly, it also describes which customers it is not intended for. The way in which the product can be sold, and how we will monitor the product to ensure it is continuing to add value for customers will also be outlined in the TMD.
Where can I find the TMD documents for my insurance product?
Select your insurance product from the list below to view the policy documents including the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for the product:
Customers can request a copy of a TMD by contacting their broker.
Our Brokers and Partners can access TMDs either:
- in the Document library, or
- on the dedicated product pages found via the Products section of Partner Portal.
TMDs have been supplied directly to brokers and partners who offer co-branded or specific scheme products.
Customers can request a copy of a co-branded or scheme product TMD by contacting their broker.