Product Updates
Starting from 10 August, Interior Renovation Prestige is available on Qnect.
It is specific for interior renovation works and a revamped version of our existing Décor Protection Package with upgraded product features, free extensions and optional cover for Employees' Compensation. You can now opt for various options of covers and tailor the cover to meet your clients’ needs. Most importantly, you can now issue "Insurance Certificate" immediately.
Watch a 1-minute video and find out more >>
Promotion Campaign
Receive a HK$ 50 cash voucher* for every successful policy issued on Qnect (Interior Renovation Prestige) from 10 August to 30 September 2021.
*Terms and Conditions apply
New Upgrades
- Insured building age extended from 40 to 50 years
- Contract value extended from $500,000 to $2,000,000
- The contract period extended from 3 months to 12 months
- The warranty period extended from 3 months to 12 months
- Competitive commission rate for all sessions at 25%
Please refer to the product brochure to find out more!
Need more help?
Refer to our step-by-step user guide
Starting from 10 August, SME Business Insurance Solution (New) is available on Qnect.
SME Business Insurance Solution (New) is a revamped version of QBiz (Business Insurance Solution) with a streamlined experience. It provides a clear industry segment and business type where you can select the risks your clients need with ease.
Watch a 1-minute video and find out more >>
Important Note
Please be informed that QBiz (Business Insurance Solution) will be decommissioned immediately, while all quotes created are still valid for 45 days and able to convert to a policy on or before 01 October 2021.
Please refer to the infographic to find out more!
Upon your clients’ consent, you can instantly convert quotation to policy!
Need more help?
Refer to our step-by-step user guide
Underwriting Leadership
Kelvin joins QBE Hong Kong as our Head of Corporate Underwriting and will be responsible for local property, liability and employees’ compensation product lines and underwriting governance.
Kelvin comes with extensive experience in underwriting and partnership development in international insurance organisations. He has held several leadership positions with an outstanding track record on promoting business growth in the corporate and commercial segments.
QBE Insights
Business sentiments among SMEs in Hong Kong worsened in 2020 amid deepening concerns about the broader economy, while COVID-19 has added further pressure to this already struggling sector. Our research found that many SMEs in Hong Kong are inadequately insured against cyber and other risks to their business. Clearly, more information needs to be provided for SMEs around the different business insurance products that are available to them and which they can stand to benefit from.
Useful Articles
This section will cover topics from digitalisation, eClaims to SMEs and more. It will be updated in a regular cadence to help you stay abreast of the latest market information.
Enjoy speed and convenience at your fingertips with eClaims
The importance of convenience and speed has never been more apparent than now as people and businesses try to settle into the new norm.
Read more
eClaims Service and Support
1. Claims submit online via eClaims
(https://www.qbe.com/hk/en/eclaims)
eClaims enables claim submission of all products anywhere 24/7 and delivers faster settlement. Keeping you better informed and managing your customers’ claims effortlessly. If you wish to know more about the benefits and features of QBE eClaims, please click here to view the Frequently-Asked-Questions (FAQs).
2. Claims submit online via Qnect
Ease to submit claims for customers via Qnect, with a comprehensive view of all online claim submissions and status under your portfolio.
- Login to Qnect (http://partner.qbe.com/hk)
- Search the policy for claim submission
- Under the Policy Options tab, click “New Claim”
- Fill in the eClaims form and submit
Supporting Your Customers
eService is now available
Get your policy servicing done at your fingertips
Your customers can now able to access eService to view their policy details, download documents, submit claims and check claim status online on any web-based device meaning policy servicing can be done anywhere 24/7.
Important Note
eService is newly introduced to your customers, and they can now access and download their own policy details. As QBE intermediaries, you are recommended to continually use Qnect as the key platform to manage your customers’ policy information.
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Real-Time-Real-Person Qchat delivers a faster resolution Qchat, a live real-person WhatsApp chat platform, connecting our customers to QBE Customer Service team for enquiries related to insurance policies, transactions, claims or QBE digital offerings. It has been met with a strong reception with a 30% cut in service delivery time and a 400% jump in the number of incoming enquiries. Watch a 30-second video to learn more about Qchat benefits. |
Achiever’s Club Updates
In appreciation of extraordinary accomplishment, we are pleased to present an exclusive gift - iPad Air to our Prestige members and Top 10 of Preferred members by GWP in the first quarter of 2021.
We want to express our gratitude and look forward to seeing your heightened business results.
We will update the upcoming activities from time to time and may exclusively invite all our business partners. Stay tuned. We are looking forward to seeing you soon.
We’re here for you!
Feel free to contact your QBE Agency Manager if you have any feedback or require any support.