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Effective from 1 January 2021, QBE Hong Kong will only accept online claim submissions via eClaims. No claim form submitted through mails, emails or faxes will be accepted thereafter. Thank you for your attention.

Personal Insurance

Travel

Lodge your claim online. Easy and Quick.

 

eClaim Submission

 

Frequently Asked Questions

 

Claim Status

Domestic Helper

Lodge your claim online. Easy and Quick.

 

eClaim Submission

 

Frequently Asked Questions

 

Claim Status

 

For Hang Seng Bank Part-Time Domestic Helper Insurance Plan customers, please send us a copy of  Notice of Accident Form (download below) together with your supporting documents:

 

Notice of Accident Form 2 or Form 2A or Form 2B

Home 

Lodge your claim online. Easy and Quick.

Report immediately to the police any incident relating to malicious damage, burglary, robbery, or theft and lodge your claim online with a copy of police report. 

eClaim Submission

Frequently Asked Questions

Claim Status

Personal Accident

Lodge your claim online. Easy and Quick. 

eClaim Submission 

Frequently Asked Questions

Claim Status

Private Motor

Lodge your claim online. Easy and Quick.

 

Claim Process

 

eClaim Submission

 

Frequently Asked Questions

 

Claim Status

Personal Health

Download the claim form, complete and lodge your claim online with your supporting documents.

Hospital Cash Claim Form

Individual / Group Medical Insurance – Hospitalisation & Surgical Claim Form

eClaim Submission

Frequently Asked Questions

Claim Status

Business Insurance

Group Travel

Lodge your claim online with your supporting documents. Easy and Quick.

Loss item claims, report to the police at the place of loss within 24 hours and immediately obtain a loss report.

Liability claims, do not admit liability, and refer all correspondence to our Claims Services team for handling.

eClaim Submission

Frequently Asked Questions

Claim Status

Commercial Motor

Lodge your claim online. Easy and Quick.

Claim Process

eClaim Submission

Frequently Asked Questions

Claim Status

Commercial Property

Lodge your claim online. Easy and Quick.

Report immediately to the police any incident relating to malicious damage, burglary, robbery, or theft and lodge your claim online with a copy of police report. 

eClaim Submission

Frequently Asked Questions

Claim Status

Employees’ Compensation

Lodge your claim online with your supporting document and a copy of the completed Notice of Accident (download below)* 

Notice of Accident Form 2Form 2A or Form 2B

Make a report to the police for a traffic accident, robbery, or any case involving criminal acts and upload a copy of policy report.

eClaim Submission

Frequently Asked Questions

Claim Status

*Notify the Labour Department within 14 days (in case of injury) or 7 days (in case of death) after the accident comes to knowledge. 

Personal Accident

Lodge your claim online. Easy and Quick. 

eClaim Submission

Frequently Asked Questions

Claim Status

General Liability

Lodge your claim online. Easy and Quick.

Do not admit liability and refer all correspondence to our Claims Services team for handling. 

eClaim Submission

Frequently Asked Questions

Claim Status

Professional Liability

Contact your insurance broker or agent, or our Claims Services team to discuss your case and lodge a professional liability claim.

eClaim submission

Frequently Asked Questions

Claim Status

 

To check your claims status, please click here.

For enquiries, please contact your insurance agent or broker or our Claims Services team:

Hang Seng Bank Customers

Claims Hotline: 852 2828 3133
Emailclaims.qgi@qbe.com

Other Customers

Claims Hotline: 852 2877 8608
Emailclaims.hk@qbe.com

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