eClaims

QBE Hong Kong will only accept online claim submissions via eClaims. No claim form submitted through mails, emails or faxes will be accepted. Thank you for your attention.

Personal Insurance

Travel
Lodge your claim online. Easy and Quick.
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Domestic Helper
Lodge your claim online. Easy and Quick.

Should you wish to claim for Private Hospital expenses, a Certificate of Hospitalization is required to be completed by the attending physician.

Notice of Accident Form 2 or Form 2A or Form 2B
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Residential Fire Insurance
Report immediately to the police any incident relating to malicious damage and lodge your claim online with a copy of police report.
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Home
Lodge your claim online. Easy and Quick.

Report immediately to the police any incident relating to malicious damage, burglary, robbery, or theft and lodge your claim online with a copy of police report.
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Personal Accident
Lodge your claim online. Easy and Quick.
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Private Motor
Lodge your claim online. Easy and Quick.
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Personal Health
Download the claim form, complete and lodge your claim online with your supporting documents.
Hospital Cash Claim Form Individual / Group Medical Insurance – Hospitalisation & Surgical Claim Form eClaim Submission Frequently Asked Questions Claim Status

Business Insurance

Group Travel
Lodge your claim online with your supporting documents. Easy and Quick.

Loss item claims, report to the police at the place of loss within 24 hours and immediately obtain a loss report.

Liability claims, do not admit liability, and refer all correspondence to our Claims Services team for handling.
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Commercial Motor
Lodge your claim online. Easy and Quick.
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Commercial Property
Lodge your claim online. Easy and Quick.

Report immediately to the police any incident relating to malicious damage, burglary, robbery, or theft and lodge your claim online with a copy of police report.
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Employees’ Compensation
Lodge your claim online with your supporting document and a copy of the completed Notice of Accident (download below)*

Notice of Accident Form 2, Form 2A or Form 2B

Make a report to the police for a traffic accident, robbery, or any case involving criminal acts and upload a copy of policy report.

*Notify the Labour Department within 14 days (in case of injury) or 7 days (in case of death) after the accident comes to knowledge.
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Personal Accident
Lodge your claim online. Easy and Quick.
eClaim Submission Frequently Asked Questions Claim Status
General Liability
Lodge your claim online. Easy and Quick.

Do not admit liability and refer all correspondence to our Claims Services team for handling.
eClaim Submission Frequently Asked Questions Claim Status
Group Health
Download the claim form, complete and lodge your claim online with your supporting documents.
View Network Doctor List Group Medical Insurance – Outpatient Claim Form Individual / Group Medical Insurance – Hospitalisation & Surgical Claim Form eClaim Submission Frequently Asked Questions Claim Status
Marine
Lodge your Marine Cargo, Marine Liability, Freight Forwarder, Hull or Pleasure Craft claim online. Easy and Quick.
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Professional Liability
Contact your insurance broker or agent, or our Claims Services team to discuss your case and lodge a professional liability claim.
eClaim Submission Frequently Asked Questions Claim Status