Skip to main content

Agents' Newsletter

agent's update

 

QBE Hong Kong & Shanghai Insurance Ltd.
11 Jul 2024
Qnect | Qtouch

Administrative Service

Image

We are pleased to receive feedback from agents on the use of our new QBE product - Qnect SME F&B Restaurant Package. The premium is almost 1 million Hong Kong dollar issued by Qnect SME F&B Restaurant Package. Tis is exciting news.

We have conducted a thorough business analysis and identified the following key points.

 

Image

Main Highlights:

  1. Increase Commission: Compared to not selecting the Employees' Compensation Insurance, agents who add this coverage can earn a higher commission, with an average increase of HK$8,000. This finding further emphasizes the potential profit in promoting the Employees' Compensation Insurance.

  2. Increase policy conversion rate: 90% of quotes have an additional option to purchase Employees' Compensation Insurance. Based on our analysis, this selection can increase the policy conversion rate by over 10% for agents. Agents can proactively promote the Employees' Compensation Insurance to clients to enhance policy conversion rate.

  3. Target Customer Segment: In the analysis, it was found that the policy conversion rate of the customer base of Western Restaurants and Food and Beverage Takeaway Kiosk  is higher than that of other catering categories. Agents can develop this shops as potential clients to boost their performance.

 

QBE provides various discounts to all agents. Please seize this opportunity, work hard to expand the market and improve performance. The following are promotional offers:

sme_pro1_e

sme_pro2_e

fandb_promopic_eng

 

promoheadereng

promodo_eng

irp_pro_e

Image

Summer holiday and typhoon season is coming, QBE provides the latest travel and home insurance promotion, making it easier to win more business. For details, please refer to the following personal insurance (new business) promotion:

Image

Image

Image

Last month, QBE Hong Kong provided you with a market price comparison for Tesla and BYD electric vehicle insurance. This was to help agents quickly understand the pricing landscape for the electric vehicle market. We have now prepared an additional comparison of the market prices for three of the best-selling electric vehicle models expected to be launched in 12 to 24 months. Our aim is to further assist agents in securing more business.

Example based on the driver with 60% NCD and age 35-55.

Image

motor_pro1_emotor_pro2_e

QBE Hong Kong has recently released optimized measures and updated the policy terms for private car insurance. Please click here to review the updated content to follow up with clients accordingly.


Please click HERE for the updated policy (English & Traditional Chinese).
You can click HERE to download the updated brochure (English & Traditional Chinese) for reference. 

You can also click here to read the Motor lazy bag (Chinese Only)

Promotion Campaign

postman 

In accordance with the requirements of the Insurance Authority, starting from June 5, 2024, QBE will be mailing renewal reminder letters to customers who have not renewed their "Employers' Compensation Insurance" (including SME Business Insurance Package) policies. These letters will be mailed out every week, 30 days prior to the policy expiration date.

For example:
On June 5, 2024, QBE will mail renewal reminder letters for policies expiring between July 1-10, 2024.
On June 12, 2024, QBE will mail renewal reminder letters for policies expiring between July 11-17, 2024, and so on.

*Please click here to review content of renewal reminder. 

 elderly

The following changes will be implemented for travel insurance from September 1, 2024:

  1. Additional fees, known as premium loading, will be introduced for seniors..
    • Seniors aged between 70 and 79 will have a 12.5% increase in their insurance premiums.
    • Seniors aged 80 and above will face a 25% increase in their insurance premiums.
  2. The premiums for single-trip travel insurance policies with a duration exceeding 14 days will be revised.
  3. The COVID-19 endorsement will be eliminated (effective from the date of the transaction).
Due to global inflation rates and Covid 19 being declared an endemic pandemic, these adjustments ensure premiums and risks are in line with the market. 

Image In alignment with enhanced cyber security protocols, QBE Hong Kong will, effective July 7, 2024, institute a requirement for users to enter a one-time password issued by QBE Hong Kong prior to accessing the eClaims platform to inquire about claim progress. The updated login process for the eClaims platform is as follows: 
  1. Users must input the claim number and identification firstly (such as ID card number, full name etc.).
  2. Contingent upon the accuracy of the provided information, QBE Hong Kong will transmit a one-time password to the user's registered email address.
  3. Users must correctly enter the one-time password to successfully authenticate their identity and proceed with the claim inquiry.

*Kindly note that the option enabling claim status checks by furnishing the policy number will be discontinued from the eClaims platform at a future date.

 

Image  QBE Hong Kong has instituted revisions to the upload schedule for renewal notices on the Qnect platform. Agents will be able to download renewal notices on Qnect every Tuesday. This enhancement help agents to more expeditiously apprise clients about policy renewals. 

Image   In order to place orders on Qnect smoothly, it is recommended that agents provide complete customer information when placing orders on Qnect, such as customer personal information, address, email and contact information, etc., in order to speed up the order placement time.

Image  Asia is home to major manufacturing hubs and some of the world's largest ports, exerting significant influence across various commodity categories. It is noteworthy that container trade within Asia and with regions outside of Asia accounts for a substantial portion of global trade volumes. With the rise of major buyers such as China and India, Asia has become a primary importer of crude oil. Therefore, marine insurance is a crucial enabler of global trade facilitation, facilitating seamless cross-border transactions.
As the landscape continues to evolve, the Asia-Pacific region has emerged as a key player in the shipping and shipbuilding industries.
Agents can download the Marine Sector Report to enhance their and their clients' understanding of the relevant knowledge in this domain. 

Image   We are pleased to announce the appointment of Jeremy Lau as Chief Underwriting Officer of our Asia business. Please click here for review.

Image  At QBE, we allocate a portion of our customers’ premiums to impact investments that that help make a positive difference, alongside a financial return. It’s what we call Premiums4Good. 

Reminder

2024 Agent incentive trip challenge has been finished. The following is the result of challenge. The winners will be notified via email. 

Image

We’re here for you!

As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.