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Underwriting and Policy Administration E-mailboxes Guideline to Expedite Your Enquiry Responses

To ensure we process and respond to your inquiries professionally and timely, please carefully read and follow the below guidelines when sending emails to QBE Hong Kong.

Please note:

1. Any email sent to the QBE Underwriting email ([email protected]) MUST follow this subject line guideline to ensure prompt triage and process. ONLY emails following the guidelines will be counted towards our service time. Any email not specifying the inquiry type will be treated as general inquiry and therefore service time is not guaranteed.
2. Once you have sent an email enquiry to the underwriting e-mailbox, you will receive an automatic reply with a reference ID (G*-HK*******). When you follow up or send additional information for the same case via email, please include the reference ID in your email subject in order to avoid system creating a new reference ID for the same case, which will delay the underwriting process.