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Agents' Newsletter

agent's update

 


QBE Hong Kong & Shanghai Insurance Ltd.
2 October 2025
Qnect | Qtouch

New Product

As the beauty, spa, nail, and hair salon industries continue to thrive, customers are placing increasing importance on service quality and safety assurance. The risks faced by the industry go beyond property loss—they also include treatment-related accidents, liability for customers’ belongings, and potential legal claims.

QBE is proud to launch the new Qnect “Beauty & Spa Package Insurance” , specially designed for the beauty industry. It offers comprehensive protection to help clients operate with peace of mind and grow their business. Simply log in to Qnect for a quick quote and get ahead in securing your policy.

🎁 Limited-Time Promotion!
From October 1 to November 30, 2025, issue a quote for the “Beauty & Spa Package Insurance” via Qnect and receive a HK$25 Pacific Coffee voucher!

Coverage Features:

  1. Free treatment liability coverage up to HK$50,000
  2. Portable equipment covered while outside your premises up to HK$30,000
  3. Enhanced protection for outside signboards up to HK$50,000
  4. Cloakroom liability (Guests’ effects) up to HK$50,000

To help agents better understand the Beauty & Spa Package Insurance, we will be hosting an online training session on October 8, 2025. Our underwriter will personally share product insights to support you in serving clients more effectively and enhancing your professional knowledge and service quality.

Event Details:

🗓️ Date: Wednesday, October 8, 2025
🕑 Time: 2:00 PM – 3:00 PM
📍 Format: Microsoft Teams online meeting (Click here to join – no registration required)

Click here to login online training ( 8 Oct 2025)

To help agents more easily compare coverage with other insurance providers, we have specially prepared a market price comparison for your reference.

*Please click here to download product features' comparison.
*Please click here to download Beauty & Sap Package leaflet and lazy bag.

Promotion Campaign

ECI Price Matching Get 10% Discount

Good news! Since its launch, the QBE Hong Kong Employees’ Compensation Insurance 10% Discount Program has received an enthusiastic response, with outstanding performance in 2025. Enjoy a 10% discount when you purchase new business under the Employees’ Compensation Insurance (EC Section). Agents can seize this opportunity during FAE to boost cross-selling! All signs point to the success and popularity of this special offer!

📈 New Business Policy Uptake: Increased by over 12%
💰 New Business Premium Growth: Surged by over 34%

Why choose QBE's employee compensation insurance?

  1. Competitive Premiums: Our 10% discount program not only makes premiums more competitive but also helps clients save costs.
  2. Comprehensive Coverage: QBE provides thorough employee compensation coverage, ensuring your employees are well protected at work.
  3. Customer Trust: Our growth data shows that customer trust in us is continually increasing, which is a testament to our ongoing efforts.

10% discount campaign on ECI premiums is still in progress. Agents issue new ECI policies and submit renewal notices for existing company will enjoy a 10% discount on the ECI premium based on the renewal notice's premium of existing company . This promotion is applicable to various industries and aims to assist agents in winning more new business opportunities, and achieve great results together.

Insuring Process:

  1. Issue quote in Qnect:
    • Issue Quote via Qnect, and upload the “renewal notice” from other insurers in Qnect and remark “EC Price Match” in the Qnect referral to underwriters.
  2. Issue quote in non Qnect:
    • Remark “EC Price Match” in the Qnect referral to underwriters.
    • Attach the “renewal notice” and send to [email protected].
    • For gross premium over HK$30,000, please copy your RM in the email.

Product Update

QBE Hong Kong “Cross Border” Insurance – Partner Update

Starting October 1, 2025, QBE Hong Kong will transition its insurance partner for newly issued “Cross Border” motor insurance policies from China Pacific Insurance to Ping An Insurance.

This change brings enhanced protection, more personalized services, and more affordable premiums, offering customers greater peace of mind when driving in the Greater Bay Area. (Existing customers will not be affected by this change.)

New Coverage & Services from Ping An Insurance:

  • Two new optional add-on coverages:
    • Medical Expenses Liability Insurance (Third Party)
    • Medical Expenses Liability Insurance (Passengers)
    • These supplementary coverages extend beyond the scope of National Basic Medical Insurance.
  • No administrative fee for policy cancellation – offering greater flexibility for travel planning.
  • Cantonese-language support for Hong Kong customers in case of accidents in the Greater Bay Area.

Coverage Update

The maximum coverage limit for third-party liability insurance will be adjusted from RMB 10 million to RMB 5 million.

Comprehensive Protection – QBE Hong Kong Motor Insurance

In addition to “Cross Border” coverage, QBE Motor Insurance provides full local vehicle protection, including Vehicle Damage, Theft, Third-party Liability and additional coverage options. This ensures peace of mind whether driving in Hong Kong or the Greater Bay Area.

QBE Motor Insurance Highlights

  • Third-party property damage limit increased to HKD 5 million
  • Covers all vehicle types, including electric vehicles
  • New-for-old replacement
  • Windscreen excess waiver

Please click her to review brochure: Motor Supersurance and Cross Border Motor.
Login Qnect to issue QBE Motor Insurance
Cross Border Motor Insurance application link: https://forms.office.com/r/s97SzDf9LQ
Check premium: Use the Cross-border Premium Calculator

Last month, we notified you about an update to the definition of “Professional Sports” in Personal Accident Insurance. To clarify the effective dates, please see the corrected details below:

  • New Policies: The updated definition will take effect starting October 1, 2025 (based on the policy commencement date).
  • Renewal Policies: The new definition will be received starting August 1, 2025, and will apply to renewal policies with a commencement date on or after October 1, 2025.

For update, “Professional Sports” refers to any athletic activity in which the insured person engages under the following conditions to which the individual:

(1) receives remuneration, prize money, or financial support (including but not limited to scholarships or stipends) for his/her participation in the sport;

(2) competes on a full-time basis or participates in a recognized league, tournament, or competition; or

(3) represents a professional team, organization, or entity at a competitive level that requires specialized training. This includes, but is not limited to:

  • The Hong Kong Sport Institute (HKSI)
  • The Hong Kong SAR representative team
  • Notable or elite-level sports clubs

For the avoidance of doubt, the following activities shall NOT be classified as Professional Sport unless they independently satisfy the criteria listed above:

  1. Participation in school-organized sports events, including inter-school competitions.
  2. Participation in community events, recreational leagues, or amateur tournaments.
  3. Receipt of incidental or one-time payments (e.g. nominal event prizes or appearance fees) without concurrent full-time participation or representation of a professional entity.

* Please click here to download Amendments of Policy Conditions.
* Please click to download Personal Accident Protection Plus Brochure and policy wording

Reminder

Thank you to the Manulife financial advisors for your enthusiastic participation and support at the QBE GI Carnival! During the FAE period, we were delighted to spend a vibrant and engaging afternoon with everyone. The atmosphere at the event was lively, with active participation in the activities and enthusiastic submission of renewal notices, demonstrating a high level of commitment and professionalism in GI business.

We sincerely appreciate the continued trust and support from Manulife agents towards QBE. We look forward to working hand in hand with you in the future to explore more business opportunities through GI!

“GI Ranking ” – Ongoing Updates! Let’s celebrate the outstanding performance of agents in the General Insurance (GI) sector! Whether you're focused on commercial insurance, travel protection, home products, or other GI business lines, as long as you keep delivering strong results, you have a chance to rank among the Top 10 GI Agents / Districts and become the center of attention!

Your hard work deserves recognition—let’s sprint forward together and create your moment of glory!

"Mid-Autumn Festival is just around the corner! Thank you for your continued effort and support. From all of us at QBE, we wish everyone at Manulife a joyful festival and success in all endeavors!"

We’re here for you!

As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.