Agents' Newsletter

General insurance covers three major categories: personal insurance, commercial insurance and specialty insurance. These insurance types provide comprehensive protection and meet the needs of different customers. We have integrated general insurance information for agents . Agents can more quickly provide customers with corresponding professional insurance solutions and increase revenue through cross-sales, helping you achieve explosive growth during the FAE period.

During the FAE period, the number of new business policies increased by about 10% compared with the previous month, especially travel insurance, home insurance and SME business insurance, proving that general insurance is an important stepping stone and agents can use this type of insurance Increase cross-sales opportunities and expand your customer base.

You can also click here to read different items' lazy package (Chinese Only).
If you have any quotations or inquiries about non-Qnect products, please email to [email protected].

The Qnect 10th Anniversary Promotion was announced last month. Let’s seize the opportunities* and develop more new business.

*Promotion period valid until 31 October 2024.

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In order to help agents achieve good results in Manulife FAE, QBE Hong Kong has extended customer service hours to 10 hours from last month until October 31, 2024, to help agents handle general insurance issues and increase more sales opportunities. The following are platform service hours: Customer Service Hotline (+852 2828 0022): 8:30am - 6:30pm Whatsapp online inquiry service (2828 1998): 8:30am - 6:30pm Ask QBE: 8:30am - 6:30pm Other department support services: 9:00am - 5:30pm If you have any inquiries about underwriting business, you can also email to [email protected]

The new travel insurance brochure (single and annual) has the following updates from September 1, 2024:

Single Trip Travel Insurance Update Added definition for 6c document loss. Added definition for Geographic Limit. Added percentage increase for senior loading in the remarks section. The premiums for single-trip travel insurance policies with a duration exceeding 14 days will be revised. The COVID-19 endorsement will be eliminated (effective from the date of the transaction). Please click here to download new single trip travel insurance brochure and review the update content summary.

Annual Travel Insurance Update Added premium table Added percentage increase for senior loading in the remarks section The COVID-19 endorsement will be eliminated (effective from the date of the transaction). Please click here to download new annual travel insurance brochure and review the update content summary.

 

To help you run your business more efficiently and easily. The Qnect system will undergo regular maintenance from 12 am every Sunday to the next morning starting from August 18, 2024.During the scheduled period, Qnect and B2C customer platforms will not be able to log in. Agents please arrange and handle ordering matters in advance. We apologize for the inconvenience. Please click here to view the maintenance schedule.

24-hour fast quotation helps you win over one million new business* Andy Kwan (Andy, Agent No.: E345780) earlier inquired with QBE Hong Kong about employees' compensation insurance and third-party liability insurance of construction engineering insurance exceeding HK$1 million for his client. This customer is mainly responsible for government mechanical and electrical maintenance projects. QBE's Hong Kong underwriter quickly communicated with Andy after receiving inquires, and Andy and the customer quickly provided additional underwriting information, allowing QBE to provide a competitive quote with satisfactory of government construction insurance requirements in the next day after collecting the information. The customer is very satisfied with the quick response of QBE Hong Kong and agent. QBE Hong Kong fully meets customer expectations in terms of protection and price. Finally, the client signed contract for employees' compensation insurance and third-party liability insurance of construction engineering insurance with QBE Hong Kong. *In order to provide a quotation quickly, please provide the required information when submitting a quotation.

please note: Study abroad insurance will be launched on Qnect in September 2024. Agents can use Qnect to online apply for insurance anytime and anywhere, speeding up the entire process. We will continue to accept paper applications until October 31, 2024. However, from November 1, 2024, paper applications for study abroad insurance will no longer be accepted. Features of QBE Hong Kong Study abroad insurance: Medical expenses up to HK$1,800,000 Protection for internship, part-time job and leisure travel worldwide on top of studying abroad Coverage tailored for studying abroad including study interruption, education fund, overseas residence guard, just to name a few Extra care for 2 family members to travel to visit the children if hospitalized overseas Cover for comprehensive travelling inconvenience including low time excess for delay benefits at 5 hours only  Please click here to download study abroad brochure and user guide(Chinese version only).

Policy cover in Typhoon?

Travel Insurance

Hong Kong is often hit by typhoons from July to September, causing flight delays or cancellations, which affects clients’ travel plans. Does travel insurance cover typhoons?

The key is the time when the customer applies for insurance. If the typhoon is widely reported by the media, or the Observatory has issued typhoon warning signal,  QBE Hong Kong will cut off the order one hour after the warning time, because the typhoon is listed as a known matter. In other words,  If you purchase travel insurance after cut off time, travel insurance claims related to the typhoon will not be covered. On the contrary, if you have purchased travel insurance before the time, the relevant losses will be covered. If the flight itinerary is affected by the typhoon (flight delay or cancellation), you will be compensated. Therefore, agents can remind customers to apply for insurance as early as possible to obtain protection in advance.

 

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Home Insurance?

During the typhoon season, we often receive many inquiries from customers about home insurance coverage. To help agents answer customer questions more quickly, we've put together some frequently asked questions so agents can handle customer inquiries more efficiently.

1. If a typhoon breaks the windows of your home, can your home insurance compensate you?
   
   Yes, QBE Hong Kong Home Insurance provides free building structural coverage of HK$100,000 to repair simple damage. Customers can also apply for claims through residential fire insurance, because residential fire insurance protects the original installations when the developer hands over the building.


2. If a typhoon breaks the windows of your home and rainwater damages your household belongings, will your home insurance compensate you?
   
   Yes, QBE Hong Kong home insurance can protect the damage of home property caused by accidental flooding. On the contrary, if the customer only purchase residential fire insurance, it will not protect the damage of home property caused by the accidental flooding, because residential fire insurance only protects the building structure and not the home property. . Therefore, agents should advise clients to purchase residential fire insurance and home insurance to obtain complete protection.


3. If the air conditioner is knocked down by the typhoon, can home insurance cover?
   
   Yes, QBE Hong Kong Home Insurance can cover the damage of air conditioners.


4. Does home insurance cover outdoor gardens or rooftops during typhoon?
   
   Yes, QBE Hong Kong home insurance ensure your outdoor garden or rooftops are covered* , when you issue policy with adding the area in insured address ( calculated by building area / indoor gross area) .
   
   Please click here to download home insurance FAQ ( Chinese version only).
   *outdoor garden or rooftops are covered by sublimit.

 

 

As insurers and businesses around the world respond to the ever-evolving cyber risk environment, QBE’s mission is to help our customers and business partners stay informed of the latest information in the market, so together we can be prepared to face emerging risks. We are happy to share Cyber Threats to the Financial Services Industry, a white paper written by QBE’s Global Threat Intelligence Specialist, Jack Tolliday. Please click here to download the whitepaper today and gain insights into the threats faced by the financial services sector, including ransomware, intrusion vectors and recent cyber incidents impacting the industry.

QBE Hong Kong we have released our 6th annual SME research for Hong Kong. SMEs are backbone of our local economy. To better understand this important customer segment, QBE Hong Kong conducted the annual SME survey in December 2023 to gain valuable insights into the opportunities and challenges faced by SMEs.

The study drew on an online survey of 616 Hong Kong SMEs from a wide range of industries. The findings show that Hong Kong SMEs are optimistic about 2024’s business outlook, despite increasingly challenging business environment:

Please click here to read more press releases.
Please click hereto read more infographics.