QBE will be launching an one-time project to write off the unsettled outstanding premium for policy effected from 1 Aug 2016 to 31 Dec 2019. Key feedbacks from Manulife representatives including major / top producing districts have been collected in September and October so as to shape the mechanism in this project.
The objective of this project is to:
a. Resolve all the unsettled outstanding premium in agents’ account
b. Write-off policy or pay corresponding commission to agent with provision of payment proof
c. Reset the legacy issue to provide a fresh start in 2021 with improved digital solution to support agents
Please rest assured that QBE will continue to honour the policy coverage of the policies with outstanding premium and written off under this project and therefore NO IMPACT to your customer’s coverage.
We have prepared the information which you need to know about this project for outstanding policy premium:
1. Policies from 1 Aug 2016 to 31 Dec 2019
2. Policies from 1 Jan 2020 and beyond
For Policy transacted on or after 1 Jan 2020, if premium remains overdue (30 days from policy transaction date), QBE will send reminder letter to agents for premium collection. it is important that you have to communicate with your customers to avoid policy cancellation due to overdue premium. After 60 days from policy transaction date, QBE will implement the automatic policy cancellation if premium remain outstanding. Please read in details of the below for more information of the procedures and contact details if you have any question.
We have formed a special team with dedicated Finance staff and a centralized Email box to promptly handle the enquires and document checking in November – December. If you need added support, you can also contact our Relationship Managers.
We will have two briefing sessions held in Manulife Tower (MT) on 4 & 5 Nov, please feel free to join if you would like to understand more and / or seek clarification. For agents who cannot attend the briefing session, we will share the recorded video later for reference.
Please see the details below:
Venue: Manulife Tower (MT) 7F Room A
Date and Time:
|
4 Nov 2020 (Wednesday) |
2:30 – 3:30 pm (Briefing) |
|
3:30 – 4:00 pm (FAQ) |
|
5 Nov 2020 (Thursday) |
2:30 – 3:30 pm (Briefing) |
| 3:30 – 4:00 pm (FAQ) |
Watch the session replay of the briefing session
Arrangement Details
Purpose and Objective
- Clear legacy outstanding premium from agent’s statement of account for a new way of working in 2021
- Address agents’ pain point of unsettled premium outstanding in their statement between 1 August 2016 and 31 December 2019
Our Approach
Summary of Outstanding Premium Arrangements
Outstanding Premium – Timeline for 3 Scenarios
Scenarios: With Policy Number
Scenario: Settling Multiple policies based on SOA dates
- Frequently Asked Question (FAQ) for Write off Project <Click this Link>
- Statement of Account Video Guide – this video will provide a better understanding of QBE’s statement of Account
- Pay Fast Guide for online premiums payment by credit card
- QBE Contact Points:
a. Dedicated Email Address:[email protected]
b. Contact numbers:
|
Name |
Contact Number |
|---|---|
|
Cindy Szeto |
852 2828 6628 |
|
Phyllis Mok |
852 2253 3524 |
c. QBE Relationship Managers< Click this Link>
d. QBE Counter Centre ( MT@11 Floor; MFC @Block A 17 Floor)
|
Pay Fast |
One-time payment link sent from Qnect to customer for collecting the premium of in-force policy (with Policy No.) |
|
Cheque |
Important details for cheque payment:
|
|
Bank Transfer |
Payments can be made to the following account:
Please return the Payment Slip / Screenshot of the transaction to [email protected] with settlement details |
|
Payment form |
The form can be downloaded from Qtouch (Click this Link)
|
If you have any questions, please contact your dedicated Relationship Manager.
Thank you for your continued support!