Complaints or disputes for other matters
At QBE LMI we value our customers and other people that we deal with. If you’re unhappy with our service or have a complaint, we’d like to know about it.
- If you’re a borrower or guarantor and are unhappy with a service that relates to the provision of lenders’ mortgage insurance to your lender, please contact your lender in the first instance
- If you have a business relationship with QBE LMI, we ask you to contact us and speak with either the person who normally handles your business relationship, or that person’s manager. In most instances, they should be able to resolve your complaint for you
You can also contact our Customer Relations team. When you call us, please:
- Have the claim or policy number handy
- Share as much information as possible so we can try to resolve your complaint quickly and fairly