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Leadership team

  • Chris Butel

    Chris Butel

    General Manager LMI

    Chris is an experienced insurance professional with over two decades of expertise embracing product management, pricing, reserving, and capital management. Beginning his career with QBE as an actuary, his career stretched across a wide range of products, including workers compensation, small business, farm, construction, travel, and trade credit.

    After spending four years focused on risk stress testing and capital modelling, Chris’s passion for leadership and driving change lead him to drive the sustainable growth of QBE’s Compulsory Third Party (CTP) portfolio as General Manager. He assumed the GM role of Lenders’ Mortgage Insurance division in 2024.

    Chris is an associate of the Actuaries Institute and holds a Bachelor of Commerce in Actuarial Studies.

  • Paul Dennis, Head of Partnerships LMI

    Paul Dennis

    Head of Partnerships & Digital Engagement

    Paul has more than 30 years’ experience in the mortgage and financial services industry and was recently appointed to the Head of Partnerships (November 2022).

    Working in the Banking and Insurance industries for the past 30 years, Paul has more than 20 years in lenders’ mortgage insurance.

    Paul’s key focus is engagement working with our Strategic Partners building strong relationships and collaborating with our partners to deliver solutions enabling people to achieve their dream of home ownership.

    Paul has previously held roles in Commonwealth Bank (Retail, Group Operations, Business Banking) and RACV (Group Treasury).

  • Linda Veltman, Head of Underwriting, Lenders' Mortgage Insurance

    Linda Veltman

    Head of Underwriting & Operations

    Linda has over 20 years’ experience in banking and financial services. She has extensive experience in leadership, with skills in risk, operations, retail and commercial banking, projects, mortgage lending and lenders’ mortgage insurance. Her people leadership experience has extended across both large and small teams of banking and insurance professionals in conjunction with enterprise leadership of complex cross functional initiatives.

    Linda was appointed the Head of Underwriting in 2022 and is responsible for the Underwriting function within LMI, as well as the operational components of premium payments and refunds and portfolio alignments.

    Linda’s experience across a number of financial institutions includes roles in Credit Risk Leadership, Quality Assurance, Relationship Management, Policy and Governance and Regulatory and Non-Regulatory Projects.

  • Jarrod Hugo, Head of Credit, LMI

    Jarrod Hugo

    Head of Portfolio & Strategy

    An experienced financial services professional, Jarrod has more than 20 years’ working in the banking and insurance industry. Prior to joining QBE, he worked in both major bank and customer-owned banking organisations, holding senior roles across various customer facing and credit risk functions.

    As Head of Portfolio and Strategy, he is responsible for Credit Strategy, Capital Management, Pricing, Portfolio Monitoring, Risk and Governance.

    Jarrod holds a bachelor’s degree in mathematics from University of Newcastle and is a Graduate of the Australian Institute of Company Directors.

  • Wendy Tsang

    Wendy Tsang

    Business Unit Head Regional

    Wendy has close to 20 years’ experience in corporate and commercial lending with financial institutions in Hong Kong and the United States before working in the insurance industry. She was appointed Managing Director of QMI in 2017 and has held the position of Head of Risk Management since 2011. She is responsible for credit risk management and all operational aspects of the mortgage insurance business.

    Prior to joining QMI, Wendy was Manager of corporate lending at Sumitomo Mitsui Banking Corporation in Hong Kong. She has managed business relationship with multinational corporations and participated in IPO transactions and major debt restructuring of syndicated loans. She also developed and handled commercial SME business and real estate loans at Manufacturers Bank in Los Angeles. Wendy has a Bachelor of Science degree in Finance and Business Economics.

  • Mel Windon

    Mel Windon

    Head of Claims & Investigations

    Mel has over 25 years’ experience in the finance sector including major banks, fintechs and insurance. Mel is currently the Head of Claims and Investigations.

    Her experience in the industry is broad, spanning operations, projects, risk and leadership. Mel is focused on building strong relationships with our partners to enable solutions and outcomes that best support customers experiencing vulnerability.