E mihi ana ki a koutou. Thank you for another exceptional year with QBE.
We’re looking forward to taking a well-deserved break over the Christmas and New Year holiday period and we trust you are too. We look forward to reconnecting in the new year.
Stay connected with QBE this summer holiday period
Our operational hours over the Christmas and New Year period are:
- From midday 20 December 2024 to Monday 6 January 2025 our QBE offices across New Zealand are closed.
- During this period, you can still email both our Underwriting and Claims teams, however, please note that these will be dealt with when we return on Monday 6 January 2025.
- From Monday 6 January 2025, our offices reopen and normal business hours resume.
For urgent claims matters when our offices are closed, or outside our standard business hours, please call 0800 723 252 for immediate support.
For Motor Glass claims
Glass windshield, headlight or tail light claims customers can directly contact our providers to lodge and process their claim and make repairs. Customers should have their policy number ready.
- Visit Smith & Smith or call 0800 809 082
- Visit Novus Auto Glass or call 0800 10 35 35
- Visit Instant Windscreen or call 0800 288 645
See our Claims section for further information on our claims process.
Meri Kirihimete to you and your whānau.
We wish you a safe and restful holiday period and a Happy New Year.