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Claims Team

We are committed to making it as easy as possible for you and your clients at claim time. We have a team of experts ready to help you.

Who to contact to make a claim

At QBE our claims professionals have specialist knowledge of each of our product lines. The teams are ready to support you and your clients when a claim needs to be made.

Claim type Contact details
Online You can track live claims on QBE's Broker Xchange 
(excluding sensitive or legally privileged matters)
Comemrcial Property & Contract Works [email protected]
Marine [email protected]
Liability & Financial Lines [email protected]
Commercial Motor [email protected]
Motor Glass [email protected]
Recoveries [email protected]
Natural disaster NHCover Contact your broker or QBE on 0800 QBE Claims / 0800 723 252, or [email protected]
Australian Property and Motor claims (+61) 1 800 023 387 
For property claims: [email protected]
For motor claims: [email protected]
If you are unsure who to contact, please email [email protected]
or call us on 0800 QBE Claims / 0800 723 252

Claims Management Team

  • Leanne Nel, Head of Claims, QBE NZPAC

    Leanne Nel

    Head of Claims, NZPAC
    Tel: +64 9 980 3490
    Mob: +64 21 872 440

  • Vin Oliveria, Senior Claims Specialist Team Leader, QBE

    Vin Oliveria

    Manager, Claims Operations
    Tel: +64 9 308 8686
    Mob: +64 21 519 779

  • Sarah O'Brien, QBE Liability Claims Manager

    Sarah O'Brien

    Claims Legal Manager
    Tel: +64 9 980 3303

  • Kristine Tempest, QBE National Claims Manager - Motor

    Kristine Tempest

    National Claims Manager, Short Tail Claims
    Property & Marine
    Tel: +64 9 980 3328
    Mob: +64 27 362 9141

  • Ana Nolan, National Claims Manager, Long Tail - AUSPAC, QBE

    Ana Nolan

    National Claims Manager, Long Tail AUSPAC
    Tel: +64 9 308 8505

  • brent-bills

    Brent Bills

    Manager, Loss Prevention and Investigation
    Tel: +64 9 308 8582