Privacy Policy

1. Introduction

QBE Insurance (Vietnam) Company Limited (“We”) are committed to protecting the personal data of our customers. We are bound by the Data Protection Principles set out in our Information Security Policy and Standard which takes into consideration of relevant laws.

We will only collect, use or disclose personal data in accordance with the Information Security Policy and Standard and this Privacy Policy.

We may amend this Privacy Policy at any time and for any reason. The updated version will be available by following the “Privacy” link on our website homepage at http://www.qbe.com.vn. You should check the Privacy Policy regularly for changes.

In this Privacy Policy, “personal data” means any data:

  • relating directly or indirectly to a living individual;
  • from which it is practicable for the identity of the individual to be directly or indirectly ascertained; and
  • in a form in which access to or processing of the data is practicable.

2. When do we collect personal data?

We collect personal data in a number of ways. The most common circumstances in which we collect personal data are when your personal data is used for:

  • processing and assessing of applications for any insurance products and daily operation of the related services;
  • any alterations, variations, cancellation or renewal of any insurance and related services; and
  • any claims or investigation or analysis of such claims.

3. What personal data do we collect?

The types of personal data we collect from you will depend on the circumstances in which that information is collected.

We may collect details including but not limited to:

  • your name
  • mobile phone number
  • residential phone number
  • office phone number
  • residential address
  • correspondence address
  • email address
  • age
  • gender; and
  • occupation

4. What do we use personal data for?

The purposes for which your personal data will be used will depend on the circumstances in which that personal data is collected.

We will inform you of the purposes for which we intend to use your personal data in the Personal Information Collection Statement at or before the time we collect your personal data.

Generally, we may use your personal data for:

  • the purpose for which you provided it to us;
  • purposes which are directly related to the purpose for which you provided it to us; and
  • any other purposes to which you have consented.

For example:
The information you provide to us is collected to enable us to carry on insurance business and may be used for the purpose of any insurance or financial related product or service or any alterations, variations, cancellation or renewal of such product or service; any claim or investigation or analysis of such claim; and exercising any right of subrogation, and may be transferred to

  • any related company or any other company carrying on insurance or reinsurance related business or an intermediary or a claims or investigation or other service provider providing services relevant to insurance business for any of the above or related purposes;
  • any association, or similar organization of insurance companies that exists or is formed from time to time for any of the above or related purposes or to enable the association to carry out its regulatory functions or such other functions that may be assigned to the association from time to time and are reasonably required in the interest of the insurance industry or any member(s) of the association, and
  • any members of the association by the association for any of the above or related purposes. Moreover, we are hereby authorized to obtain access to and/or to verify any of your data with the information collected by the association from the insurance industry.

5. Do we use personal data for direct marketing?

We do use some of the personal data we collect to send marketing material and special offers to our customers, but only in accordance with the rules about direct marketing contained in the Information Security Policy and Standard. If we intend to use your personal data for direct marketing purposes or provide your personal data to third parties for direct marketing purposes, we will inform you of that in the Personal Information Collection Statement at or before the time we collect your personal data. We will provide you with an opportunity to opt-out of that direct marketing at that time if you so request.

If you do not opt-out of direct marketing at that time, but you later decide that you no longer wish to receive direct marketing, you may ask us to cease any further direct marketing by contacting us at info.viet@qbe.com or made in writing to the Communication Team, QBE Insurance (Vietnam) Company Limited, Unit 1302A, Metropolitan Tower, 235 Dong Khoi Street, Ho Chi Minh City Vietnam (Telephone: +84 28 6287 5544, Fax: 028 3824 5054).

6. To whom do we disclose personal data?

The third parties to whom your personal data will be disclosed will depend on the purposes for which that personal data is used.

We will inform you of the third parties to whom your personal data will be disclosed in the Personal Information Collection Statement at or before the time we collect your personal data.

Generally, we may disclose your personal data as necessary for:

  • the purpose for which you provided it to us;
  • purposes which are directly related to the purpose for which you provided it to us; and
  • any other purposes to which you have consented, for example,
    • share your personal data with our agents or contractors, such as investigators, assessors, legal representatives and reinsures,
    • share your health information with medical practitioners and other health care providers where we arrange for medical treatment or rehabilitation services.

In exceptional circumstances, we may be required or permitted by law to disclose personal data, for example to law enforcement authorities or to prevent a serious threat to public safety.

7. How is personal data secured?

We will take all reasonably practicable steps to ensure that your personal data is protected against unauthorised access, processing, erasure, loss or use. Our security measures include:

  • Before sending documents containing personal data to a customer, it is important to ensure that the address of the customer is accurate and up-to-date, otherwise the data is put to the risk of accidental disclosure to unrelated third parties.
  • We formulate their policies and practices to specify the period of retention of customers’ personal data.
  • Documents containing personal data such as insurance application form or policy should be securely kept against access by unauthorized parties. Personal data stored electronically in computers or portable storage devices should be protected with adequate IT security measures and access control.

8. Accessing and correcting your personal data

Our aim is to always have accurate and up-to-date information. When you receive policy schedules, renewal notices or other correspondence from us you should contact us if the information shown is not correct. Where reasonably possible, we will correct the information held in our files or on our systems.

You may contact us to seek access to or seek to correct personal data which we hold about you. There are certain exemptions under the Information Security Policy and Standard which may apply to personal data access and correction requests. We may require that you, the person requesting access or correction, provide suitable identification and we may charge a reasonable administration fee for complying with a data access request.

Requests for access to and/or correction of personal data held by us, should be addressed to info.viet@qbe.com or made in writing to the Communication Team, QBE Insurance (Vietnam) Company Limited, Unit 1302A, Metropolitan Tower, 235 Dong Khoi Street, Ho Chi Minh City Vietnam (Telephone: +84 28 6287 5544, Fax: 028 3824 5054).

9. Erasure of personal data

We will take all reasonable practicable steps to erase personal data which we hold about you where the personal data is no longer required for the purpose for which it was collected and used. There are certain exemptions under the Information Security Policy and Standard which may apply to erasure of personal data, such as if any such erasure is prohibited under any law or it is in the public interest for the data not to be erased.

10. Data transfers

We may transfer personal data which we hold about you to a place outside Vietnam in specified circumstances as set out in the Information Security Policy and Standard.

11.Your consent and rights

By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this Privacy Policy.

12. Queries and comments


We welcome your queries or comments about our Privacy Policy and personal data collection and handling practices. If you have a complaint or want more information about how QBE is managing your personal data, please contact us at Telephone: +84 28 6287 5544, Fax: 028 3824 5054 or email: info.viet@qbe.com. For security reasons, any request form details of personal data held by us should be made in writing.

PERSONAL INFORMATION COLLECTION STATEMENT

The information you provide to enable us to carry on insurance business and may be used for the purpose of any insurance or financial related product or service or any alterations, variations, cancellation or renewal of such product or service; any claim or investigation or analysis of such claim; and exercising any right of subrogation, and may be transferred to:

  1. any related company or any other company carrying on insurance or reinsurance related business or an intermediary or a claims or investigation or other service provider providing services relevant to insurance business for any of the above or related purposes;
  2. any association, or similar organization of insurance companies that exists or is formed from time to time for any of the above or related purposes or to enable the association to carry out its regulatory functions or such other functions that may be assigned to the association from time to time and are reasonably required in the interest of the insurance industry or any member(s) of the association, and
  3. any members of the association by the association for any of the above or related purposes.

Moreover, we are hereby authorized to obtain access to and/or to verify any of your data with the information collected by the association from the insurance industry.
For all data protection enquiries, please contact us at info.viet@qbe.com

Privacy Policy. We use a small number of cookies on this website to make the website as useful as possible. None of these cookies collect any personal information. To find out more about these cookies and how to control their use, see our Privacy and Cookies Policy.
Ok, I agree