QBE Hong Kong Partners’ Newsletter

1. Claims submit online via eClaims Platform (https://www.qbe.com/hk/en/eclaims)
eClaims Platform enables claim submission of all products anywhere 24/7 and delivers faster settlement. Keeping you better informed and managing your customers’ claims effortlessly. If you wish to know more about the benefits and features of QBE eClaims, please click here to view the Frequently-Asked-Questions (FAQs). 

2. Claims submit online via Qnect
Ease to submit claims for customers via Qnect, with a comprehensive view of all online claim submissions and status under your portfolio.

1. Login to Qnect (http://partner.qbe.com/hk)
2. Search the policy for claim submission
3. Under the Policy Options icon, click “New Claim”
4. Fill in the eClaims form and submit

Since the launch of eClaims Service in August 2020, the pleasing adoption rate of online claims lodgement has well reflected your needs. To continuously offer quality service to you and your customers and fulfil our commitment to protect the environment, effective from January 2021, QBE Hong Kong will only accept online claim submissions, and cease accepting any submission of paper claims forms via mails, emails or faxes. Please submit claims online at eClaims Platform (https://www.qbe.com/hk/en/eclaims) and advise your customers the same.

For any further enquiry, please contact our Claims Services Team at claims.hk@qbe.com / +852 2877 8608.

To help you get started, a message has been prepared for you for your further dissemination to your customers as follows.

Dear Customers,

To continuously offer quality service to you and fulfil the commitment to protect the environment, effective from January 2021, QBE Hong Kong will only accept online claim submissions, and cease accepting any submission of paper forms via mails, emails or faxes.  Please submit claims online at QBE eClaims Platform (https://www.qbe.com/hk/en/eclaims). A step-by-step video and FAQs can be found in the site to guide your online submission.

Please contact myself should you have any inquiries, thank you.

Let QBE Hong Kong manage your home repair and claim in one go! Starting this year, we have launched the e-claims platform for home damage and you can lodge your homeowner claims online anytime, anywhere and rest assured your home damage will be done right using our panel contractor.

You may refer to the Flyer for more details.

5 Benefits of Using Our Panel Contractors for Home Damage Claim

	Prompt Response The adjuster will contact you within 4 hours for onsite visit arrangement
	Home Survey Onsite survey with fast damage resolution by a specialist
	Peace of Mind Quick assessment results and clear cost breakdown
	No Upfront Payment No upfront payment except uncovered items and excess
	12-Month Workmanship Warranty 12-month workmanship warranty on works delivered by our panel contractors

 

Following QBE Hong Kong’s several awards wins for Digital and Claims initiatives in 2020, Eve Fung, Head of Clams, QBE Hong Kong has recently spoken with one of the most popular local magazines within the automobile industry, Automobile.

QBE Hong Kong has leveraged the use of digital technology and Artificial Intelligence to improve and accelerate the overall claims management for you and your customers. Throughout the interview, Eve has highlighted that our Motor eClaims platform not only enables customers to file motor insurance claims on any device 24/7, but also connects them to QBE’s network of panel garages and the appointed surveyor. This digital connection allows the car inspection being arranged in 3 days, it has expedited the overall claims process and minimised the impact an accident has on them. 

All QBE’s panel repairers are quality assured and well recognised by Electrical and Mechanical Services Department. They will help manage both repair and claims application concurrently where customers can also enjoy exclusive benefits including: no upfront payment required, 12 months warranty on repairs authorised by QBE, free Ozone car treatment in response to COVID-19 and car inspection (at half price) with certification. 

Good news! QBE Hong Kong bagged the award “Claims Initiative of the Year” for our All-In-One Digital Motor Claims Solution, which has won other two industry awards in 2020. 

Following our success in March 2020 when we first introduced the Digital Motor Claims platform connecting our customers to QBE’s panel garage and adjusters, we strive to enhance our customer service offerings by enriching the repair and claims experience for you and your customers. 

Creating a simple, fast and seamless experience for you and your customers is at the heart of what we do, building on our success, we will continue to enhance our claims proposition and accelerate our products and service offerings through digital innovations. Read More→

Starting 2021, the Underwriting organization structure will be aligned into two teams: (1) Retail and SME Commercial and (2) Corporate and Specialty. Underwriters are grouped according to specific business segment and all underwriters are empowered with appropriate levels of underwriting authority to trade and negotiate directly with intermediaries. 

Amid this enhanced structure, QBE Hong Kong welcomes Helen Ye, Head of Retail and SME Commercial Underwriting, who will be responsible for both top-line and bottom-line performance of her segments. She will manage the underwriting commodity team and underwriting relationships for Agency and some other channels. 

Helen has 20 years of professional experience in global insurance organisations and held multiple senior positions leading the overall underwriting strategy to drive profitable growth. Helen is well positioned to lead our strategic growth in the retail and SME segments and will provide valuable insights and quality services to our business partners and customers. 

During 2020, Wendy Lee took on additional roles as the Head for Agency and Intermediary Responsible person. Under her extraordinary leadership, QBE was able to revamp agency agreements as well as accomplished those intermediary governance issues under Agency channel. 

While Wendy Lee will focus on Bancassurance onwards, Alex Chan, Head of Agency, Hong Kong will now act as the lead of Agency channel and take over the responsibility of Wendy Lee as the QBE local Intermediary Responsible Person* effective immediately. With focused underwriting and sales leadership, we look forward to rejuvenating this segment of our business in 2021.

*Pending approval from Insurance Authority 

Starting from 31 January 2021, Qnect will enable the End-to-End digital services for all products* to support you in performing faster quotations, endorsements, renewals, and policy cancellation. You can also manage claims and payments collection with ease. All your submitted quotes and requests can be monitored on the Quotation Dashboard. With this, you can consolidate and manage all quotations and requests for all types of polices and products* at a single location on Qnect.

You may refer to the User Guide and Induction Video for more details. 

Find out more on Qnect new address: partner.qbe.com/hk! We recommend using Chrome to access Qnect for optimised experience!

Qnect’s Pay Fast features have been upgraded. In addition to the display of outstanding premiums for the selected policy, a data validation was built to remind you what are the minimum and maximum amounts that your customer can pay for the selected policy. 

You can now simply issue a payment link to your customers to collect premium of any issued polices. It does not only simplify and speed up your payment collection process by eliminating the use of paper form and mailing a cheque but also offer your customers additional security when processing online payment with an instant confirmation message prompt.

At QBE Hong Kong, our business partners are always at the heart of our business and let you feel engaged and valued are our utmost priority. 

Coming to 2021, we are thrilled to announce the debut of Achiever’s Club 2021.  

Achiever’s Club is an exclusive reward membership program designed to celebrate your achievements. Membership level will be based on a Tiered framework. As Achiever’s Club member, you will receive quarterly rewards and enjoy a range of exclusive benefits from Michellin star dining experience, luxury personalized gifts, prestige limousine services and hotel catering just to name a few. 

Keep the excitement rolling and stay tuned for membership and benefits details coming soon. Thank you for your support and we look forward to interacting with you more through Achiever’s Club in 2021.