Renewal Function Available 
We are pleased to enable the renewal function for Personal Accident Protection Plus on Qnect. Starting from 15 November 2020, you can have a one-shop-stop experience on Qnect to manage Personal Accident Protection Plus policies from Quote, Policy & Endorsement Issuance and Renewal online 24/7.
The Launch of e-Worldwide Emergency Assistance Card
As an ongoing effort to protect our environment and get rid of postal delay, starting from November, we will email you e-Worldwide Emergency Assistance Card (PDF format) for all personal accident policy. No more physical card will be posted onwards.
Please click here to check on a sample of e-24-hour Worldwide Emergency Assistance Card.
Introducing Renewal Dashboard 2.0
Since we first introduced the Renewal Dashboard this September, we have enhanced the interface and optimized the renewal process as follows:
- A more powerful, user-friendly search filter which you can easily filter the polices at your preference with different period and status.
- An intuitive presenter dashboard that allows you locate the commonly used button easier and view the policies status clearer with distinctive colour-coding.
- A new function that allows you to export the renewal search list into an excel spreadsheet, bringing you convenience managing your renewal.
- A newly added consolidated action button that allows you to add, edit, and send email as well as lapse polices.
Please refer to the below for more details:
Check up to 12 months of Agent Statement of Account (SOA) Report
The workflow of downloading Statement of Account (SOA) Report has been improved. You can easily download and check up to 12 months of Agent Statement of Account (SOA) Report on Qnect, allowing you to manage your financial records at your fingertips.
Check your SOA Now!
- Login Qnect
- Select Portfolio Management
- Select My Reports
- Select Agent Statement of Account
The Launch of QBE Hong Kong Facebook Fanpage
We are delighted to announce that QBE Hong Kong Fanpage at Facebook is now available as an additional social media channel to keep you abreast of our latest news and business updates, and at the same time, gain insights from our audience Click here to read a recent customer shared experience story with QBE Hong Kong. Feel free to “Like” and follow the QBE Hong Kong Facebook to get more updated news.
QBE Hong Kong 105th Anniversary
QBE Hong Kong is celebrating 105 years of business in 2020, one of the most challenging and unpredictable years in decades. We'd like to thank all our valued business partners and customers, for your continued trust and support. We will continue to accelerate efforts to increase and enhance our digital offerings and products that will make it easier for you to conduct insurance activities online and receive more comprehensive protection. Read More →
The Outlook of Hong Kong’s SMEs Amid the Crisis
QBE Asia’s Lei Yu, CEO for North Asia and Regional Head of Distribution, recently spoke with Insurance Asia News that 2020 has been a tough year for all businesses in Hong Kong, even more so for SMEs.
A survey QBE conducted with SMEs late last year showed the outlook of 2020 was exceptionally tough. Hong Kong’s GWP fell 9% in the second quarter of 2020 (according to official statistics) and the government’s most recent monthly survey of SMEs showed sentiment remained pessimistic. Given that environment, what we have seen is SMEs are really targeting cost containment and focusing their insurance spending on protection that is absolutely necessary and most relevant. SMEs that have better risk management and protection stand to benefit more from less claims and better premiums savings.
The outlook for 2021 will really depend on how soon and how fast the local economy will recover from Covid-19. If demand can slowly improve, SMEs will have a good chance and confidence to survive, which may help their investments in many areas, including spending on insurance and risk protection for 2021. Read more →
Niche Segments: Finding New Opportunities in Old Markets
QBE Asia’s Lei Yu, CEO for North Asia and Regional Head of Distribution, has been invited as a panel speaker at the Financial Times Asia Insurance Summit of late and shared her insights about the evolving insurance market and how digitalisation has created new opportunities for insurers and opened a niche segment – insurance tailored for small and medium-sized enterprises (SMEs). Click here to read more.
We are delighted to announce that QBE Hong Kong has been awarded the Top 3 Outstanding Claims Management – General Insurance Award at the HK Insurance Awards Ceremony 2020. This is the second year running for QBE Hong Kong and is a great recognition for our claims management initiatives in Hong Kong.
Creating a simple, fast, and seamless experience for our partners and customers is at the heart of what we do, and we will continue to enhance our claims proposition and accelerate our products and service offerings through digital innovations. Read more →
eClaims Platform enables claim submission of all lines products anytime and deliver faster settlement. Keeping you better informed and managing your customers’ claims effortlessly. If you wish to know more about the benefits and features of QBE eClaims, please click here to view the Frequently-Asked-Questions (FAQs).
For any further enquiry, please contact our Claims Services Team at claims.hk@qbe.com / +852 2877 8608.
Claims Stories Sharing – Giving the Best to an Injured Worker
At QBE Hong Kong, we are committed to provide support to our claimants and offer more than just a claim payment settlement. QBE Connect, our claim specialist team who supports the injured employees for their rehabilitation progress, work closely with the medical team and the employers to ensure their injured employees returning to work in the best possible time frame. This can be seen from a recent employee’s compensation claims lodged with QBE.
The injured worker Ms L sustained contusion injury to her head and upper limbs as a result of slipping on the floor of the workplace. Ms L complained of upper limb pain, dizziness, and headache after the accident. It was difficult for both Ms L and the employer to understand the persistence of dizziness and headaches resulting in continuous sick leave. QBE then arranged for Ms L to consult the panel specialist who recommended for further medical investigations and was found that Ms L also suffers from a brain tumour.
She was grateful for QBE’s thorough support leading to such expected medical results and our timely claims settlement. She has now recovered from her brain tumour and has returned to work. This is a testament of our commitment to add value and safeguard our customers’ wellbeing and readiness to return to workplace.
Our superstar agency that has a motor scheme with us requested our consideration in writing the old motorist segment of an age group beyond 75. In general, the insured who is aged beyond 75 is mandated to prove annually they have passed the medical tests not to say the additional premium loaded on the policy, which agitates our agency.
Listening to all these concerns from our agency, our Motor Head Underwriter assessed the risks promptly and agreed to give a greater leeway. Although our competitor has offered our agency less restrictive underwriting terms, they finally chose to work with us all fuelled by our willingness to listen, act, trust and take the risks together.
We’re here for you!
As always, we welcome your feedback. Contact your respective Agency Manager whom will be very happy to hear from you!