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Agents' Newsletter

agent's update

 


QBE Hong Kong & Shanghai Insurance Ltd.

08 August 2023

Qnect | Qtouch

Promotion Campaign

Since July 3, QBE Hong Kong’s newly launched Qnect residential fire insurance has received enthusiastic attention and inquiries from many agents. This product can save customers up to 80% of premiums every year. It only takes a few steps to quote and issue insurance policies at any time on Qnect.

 

Now apply for a new residential fire insurance policy at Qnect, you can enjoy the following rewards and participate in the lucky draw:

 

fire_promotion_eng

 

Please click here to view QBE new product residential fire pamphlet ( Chinese version only).

 

residential_fire_feature-eng

In addition to new residential fire insurance promotion, QBE Hong Kong also launched travel insurance and home insurance promotion in Q3, making it easier for Manulife agents to win policies. For more details, please refer the following overview promotion offer table:

 

home_promotion_eng

 

*For detail terms and condition, please refer to terms in Qtouch.

Administrative Service

Claims service

QBE Travel e-Claims Service

QBE provide well protected travel coverage and attractive travel promotion. We also have premium claims service to customer. Recently, we have received praise from customers for the fast and efficient online claim service of QBE travel. Customers submit claims through QBE Travel e-Claims which will be processed within 24 hours.

QBE Hong Kong has been committed to improving the service system and customer experience. We have achieved that 50% of travel e-claims are approved within 3 days. We will optimize the system and improve service quality to meet customer needs by our efforts.

Otherwise, QBE Hong Kong arrange relationship manager to support Manulife advisors in Manulife Tower every week. The following is the update onsite support timetable:

 

RM Onsite timetable_eng

Reminder

auto-renewal

In order to ensuring the continuity of the policy to avoid the risk of interruption of protection after insurance period expires and saving agent's time to simplify renewal process, newly insured Qnect policies included annual travel insurance, home insurance, personal accident insurance and residential fire insurance from 23 July 2023. These policies will be auto-renewal after payment by credit card.


However, agents should be caution that auto-renewal does not guarantee renewal. If the renewal policy is underwritten, auto renewal policy will be suspended until underwriting process is completed.


Details please click here for review.

Motor insurance is  essential part of modern society, as it provides protection for car owners in the event of accidents. But compared with other general insurance, it needs more information to quote or issue policy. QBE provides target customer group of motor insurance and dummies to help agents understand more clearly and get business.
If your customer meet the following are the target customer group of QBE motor insurance, we can provide competitive quotation.

 

Motor_eng

 

The following is motor insurance dummies:

 

Lazy Bag_Motor_eng_20230817

 

If you would like to review other insurance dummies, please click here.

Thanks to the agents who won the incentive trip for participating in our first "QBE 2023 Incentive Trip", and congratulate them for their outstanding achievements in the first half of 2023 again. In the incentive trip meeting, we would like to thank each agent for actively participating in the meeting activities and providing constructive ideas from multiple perspectives, especially the suggestion on the cross-selling of Qnect residential fire insurance and Manulife products.

Please click here to download suggestion on cross-selling of Qnect residential fire insurance and Manulife products( Chinese version only).
Please click here to view the activity highlights photos.
Please click here to view the activity highlights video.

 

Incentive trip photo

GI booth

Thanks agents for participating and supporting our QBE GI Booth to learn the characteristics of QBE' residential fire insurance and functions of Qnect product.

QBE 2024 Top GI  Agent and District Appreciation Dinner Challenge has started, please keep work hard to attend the dinner, please refer to the following for details:

 

2024_Appreciation_dinner_eng

2024 Appreciation dinner interim result as of 26 July_6_rv1

2024 Appreciation dinner interim result as of 26 July_7_rv1

2024 Appreciation dinner interim result as of 26 July_8_rv1

We’re here for you!

 

As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.