Agents' Newsletter

In order to help agents achieve good results in Manulife FAE, QBE Hong Kong has extended customer service hours to 10 hours from now until October 31, 2024, to help agents handle general insurance issues and increase more sales opportunities. The following are platform service hours:

1. Customer Service Hotline (+852 2828 0022): 8:30am - 6:30pm
2. Whatsapp online inquiry service ( 2828 1998 ): 8:30am - 6:30pm
3. Ask QBE: 8:30am - 6:30pm
4. Other department support services: 9:00am - 5:30pm

The following changes will be implemented for travel insurance from September 1, 2024:

1. Additional fees, known as premium loading, will be introduced for seniors..
   • Seniors aged between 70 and 79 will have a 12.5% increase in their insurance premiums.
   • Seniors aged 80 and above will face a 25% increase in their insurance premiums.
2. The premiums for single-trip travel insurance policies with a duration exceeding 14 days will be revised.
3. The COVID-19 endorsement will be eliminated (effective from the date of the transaction).

Summer vacation is here, and many students go on study tours. QBE Hong Kong study tour insurance provides comprehensive protection to protect our guests’ entire study tour.

Features of QBE Hong Kong Study Tour Insurance:

1. Medical expenses up to HK$1,000,000
2. Personal belongings protection, including mobile phone and tablet  protection, with a protection amount of up to HK$3,000.
3. Coverage tailored for studying tour overseas including missed school cover, study interruption, resumption of study, etc.
4. Automatic extension of period of insurance up to 10 days.

Please click here to download study tour brochure and it will be applied on Qnect on August. Details will be announced later. 

The tailor-made SME F&B Restaurant Package has been launched earlier! We provide value-added services for SME F&B Restaurant Package insurance, have established an exclusive ecosystem partnership platform that allows customers to contact different service providers. Before the 10th of every month, we will send relevant information to customers who have insured SME F&B Restaurant Package to help streamline operations and support business development.

SME F&B Restaurant Package's 3 major value-added services:

1. Interim Claims Payment: Ensure that restaurants get their pre-approved claims payment before claim is finalized,helping them maintain the business continuity and mitigate financial hardship.
2. Ecosystem Partnership:Create a platform for our customers to connect with service providers which simplifiestheir operations and grows their business.
3. Onsite Risk Management : Provide our customers with resources to understand the risks and how to mitigatethem.

Please clickhereto download the detail of ecosystempartnership ( Chinese version only) and clickhereto download lazy package ofSME F&B Restaurant Package insurance( Chinese version only).

Typhoon season is coming,and accidents or property damage are sometimes unavoidable in bad weather. Howto reduce losses and strengthen the protection of your home and yourself ? Please pay attention to the following 5 major measures and precautions for typhoon:

1. Close all doors, windows and exhaust fans: Reduce indoor air convection andthe risk of glass bursting due to air pressure.
2. Turn off the air conditioner: During a storm, especially when the air conditioner is facing the wind, remember to turn off the air conditioner to avoid damage to the motor due to strong winds.
3. Pack up items by the window and on the terrace
4. Keep the drainage outlets clear: If you live in a village house/detached house/low-rise unit/have a terrace or working platform at home, you must check all indoor and outdoor sinks and drainage outlets to ensure smooth drainage to prevent water from flowing back into the room and reduce the risk of water leakage. risk of immersion.
5. Tape your windows: Taping your windows with Kraft or crepe tape reduces the number of fragments if the glass bursts.

QBE Hong Kong offers a variety of insurance products to help your customers cope with loss and damage caused by typhoons, floods and water damage. Pleaseclick hereto download QBE product review.