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Agents' Newsletter

agent's update

 


QBE Hong Kong & Shanghai Insurance Ltd.
20 May 2025
Qnect | Qtouch

QBE GI Week

Thank you to Manulife financial advisors for participating in the "QBE GI Week" training course in April. Our team used different cases to give tips in a simple and easy-to-understand way, helping financial advisors win more new business.

To continue this support, we will set up a QBE GI booth at the Lobby of Manulife Tower from May 6 to 8, 2025 (9:00am - 5:30pm). There will be a QBE team on site to answer everyone's questions and communicate with everyone immediately. Everyone is welcome to come at any time! In addition, you will receive a QBE exquisite gift by completing survey and like Facebook.

Our on-site team includes:
Relationship Manager: Provides product information, sales advice, and helps you communicate with customers more effectively.
Underwriting Specialist: Answer underwriting-related questions on the spot.
Policy Administration Team: Assist in following up policy administration procedures and general insurance registration process.

*Gifts are limited in quantity and will be given out while stocks last

Lucky Draw
Get a Free Coffee

QBE GI agents submit new quotation of following insurances from 14-18 April, you will get a Pacific Coffee HKD25 e-voucher.

  1. SME Business Insurance
  2. SME Business Insurance(Package)
  3. SME F&B Restaurant Package
  4. SME Retail Package

*The e-vouchers will be send to the agents' Qclub accounts by May,2024.

New Products

Due to an aging population, Hong Kong is experiencing a structural decline in its labor force, with the number of low-skilled workers decreasing by approximately 160,000. In response, the Hong Kong government launched the Enhanced Supplementary Labour Scheme (ESLS) in September 2023 to address labor shortages across various industries, including food and beverage, hospitality, retail, beauty and hairdressing, and logistics.

To provide comprehensive protection for your clients, QBE Hong Kong is proud to launch the brand-new Foreign Worker Insurance, enabling your clients to employ foreign workers with peace of mind and without fear of unexpected medical expenses!

QBE HK’s Foreign Worker Insurance is specially designed for employers in Hong Kong, ensuring that foreign employees receive quality medical care while protecting employers from bearing the costs of medical consultations, dental treatments, and hospitalization expenses incurred during the employment period. This allows you to focus on expanding your business worry-free.

Key Features:

  • Affordable premiums with a wide range of coverage options, including personal accident, hospitalization, and medical consultations
  • Reduced dental expenses
  • Repatriation coverage
  • Personal accident protection

Choose QBE Foreign Worker Insurance to build a stronger and more secure foundation for your clients' business growth! Foreign Worker Insurance will start to be issued at the end of May. Click here to download the QBE Hong Kong Foreign Worker Insurance Brochure ( Chinese Version only) and Policy wordings.

Promotion Campaign

10% discount campaign on employees’ compensation insurance (ECI) premiums is still in progress. Agents issue new ECI  policies and submit renewal notices for existing company will enjoy a  10% discount  on the ECI premium based on the renewal notice's premium of existing company . This promotion is applicable to various industries and aims to assist agents in winning more new business opportunities, and achieve great results together.

Insuring Process:

  1. Issue quote in Qnect:
    • Issue Quote via Qnect, and upload the “renewal notice” from other insurers in Qnect and remark “EC Price Match” in the Qnect referral to underwriters.
  2. Issue quote in non Qnect:
    • Remark “EC Price Match” in the Qnect referral to underwriters.
    • Attach the “renewal notice” and send to [email protected].
    • For gross premium over HK$30,000, please copy your RM in the email.

Administrative Service

QBE regularly offers product training for Manulife agents, enabling them to gain in-depth knowledge of product features and advantages to enhance their competitiveness in the market. The following is training content from May to June. The training covers not only professional product knowledge but also insights shared by underwriting and claims departments, facilitating stronger interactions with your clients. Please login CPDTS on Manutouch to register and attend the course.

Reminder

Study tour insurance will be launched on Qnect in May 2025. Agents can use Qnect to online apply for insurance anytime and anywhere, speeding up the entire process. We will continue to accept paper applications until 31 May, 2025. However, from 1 June, 2025, paper applications for study abroad insurance will no longer be accepted.

Features of QBE Hong Kong Study tour insurance:

  1. Medical expenses up to HK$1,000,000
  2. Coverage tailored for studying tour overseas including missed school cover, study interruption, resumption of study
  3. Extra care for 2 family members to travel to visit the children if hospitalized overseas
  4. Cover for comprehensive travelling inconvenience including low time excess for delay benefits at 5 hours only

Please click here to download study tour brochure and user guide(Chinese version only).

We hear your voice!
In order to improve the insurance experience and payment flexibility, our B2C customer platform will officially add AlipayHK and FPS payment methods from the end of April 2025. No matter which method customers use, payment is easier and transactions are smoother!

Applicable products include:

  • Travel Insurance
  • Home Insurance
  • Personal Accident Insurance

This upgrade not only improves the customer's insurance experience, but also makes it easier for agents to complete transactions, speed up the sales process, help you open up more business opportunities, and win more customer trust! Log in to the platform now to insure, make good use of the new features, and create more outstanding results with us!

Please share your B2C customer platform: Travel Insurance / Home Insurance / Personal Accident Insurance

QBE Hong Kong attaches great importance to your information security and has strengthened the data security of file transfers on WHATSAPP. If you need to upload any files to QBE Whatsapp, please click here to view the Whatsapp file upload user guide ( Chinese version only).

Due to network security requirements, Qnect users need to update their passwords every 180 days. After the Qnect password is updated, agents can log in via Manutouch as usual. Please log in to the Qnect website as soon as possible to update your password.

Please click here to view the Qnect password update guide ( Chinese version only).

To provide timely support for injured employees (those on sick leave for more than seven days) in receiving appropriate treatment, accelerating their recovery, and facilitating an earlier return to work — ultimately minimizing productivity loss — QBE Hong Kong has launched a new feature in its employee compensation claims services: Qconnect!

Qconnect is a brand-new service designed specifically for rehabilitation management. Through this service, QBE Hong Kong will assign dedicated specialists to assist both injured employees and employers by:

  • Providing advice on the Employees' Compensation Ordinance and related liabilities
  • Arranging and monitoring treatment progress
  • Planning and overseeing return-to-work programs
  • Offering comprehensive support throughout the rehabilitation process to ensure employees receive appropriate care
  • Facilitating timely claims settlement

Employers can simply opt to activate Qconnect when submitting an employee compensation claim to access this exclusive service, providing injured employees with enhanced support and helping them recover and return to work more quickly.

Incentive trip challenge is still ongoing. Below are the details of the travel activity. Click here to view the Top 50 interim result.

Thank you QBE Diamond Members for your support!

This year marks the 3rd year that QBE HK has provided professional photography services and publication recognition. We are pleased to work with more outstanding agents to commend your outstanding performance in QBE HK in 2024.

This professional photography service enhances the professional image of agents and helps you expand your customer base and win more business opportunities. We will arrange for it to be published in the Hong Kong Economic Times in May 2025, so that more potential customers can witness your extraordinary performance in the industry!

We’re here for you!

As always, we welcome your feedback. If you have enquiries regarding Qnect, please feel free to contact your dedicated Relationship Manager for assistance.